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Bigrock is popular due to its competitive pricing, good support services and various payment options offered to the users and various other reasons. Bigrock provides general and technical support to its customers which can be approached in case of any difficulties. It has live chat option on their website, a toll free contact number for support and other general support options. Bigrock offers various payment options to its customers like Credit cards, debit cards, net banking, PayPal and offline payment methods too for Indian customers like Cash and Cheque deposit. It also has a very popular affiliate program for bloggers, webmasters and others through which they can earn commission on sales referred by them to bigrock. It has also launched an online marketplace for website designing called DesignXchange through which people can find web designers or web developers in their city/town within their budget.