Outlook 2010 and 2003 - how to enable and disable Cached mode


In this article, I am going to shed light on the check and uncheck of cached mode feature in Outlook 2003 and 2010 versions. Please read the following article to know about the cached mode and its importance in functioning of outlook.

Introduction


cached mode is a feature given by Microsoft while configuring Outlook for better performance of MS Outlook. Whenever an outlook is configured in a PC, a copy of the mailbox is saved or stored in the computer. It gives a quick access to the mailbox data and updates outlook by synchronizing with exchange server. This is an option at the time of outlook configuration, which has to be always checked in so that it performs its duty of updating your mailbox by shaking hand with the exchange server.

There are certain circumstances when checking and unchecking cached mode becomes mandatory. Let's discuss a few of them below for better understanding, before we see the steps to check and uncheck it. The most important scenario is while configuring outlook. If this option is not checked, the server will not resolve the name of the user. That's when it becomes important to ensure that the box is checked. You may know more about Outlook profile configuration in both the 2003 and 2010 versions by seeing the following link.

How to create or configure a new profile in Outlook 2010

Another important scenario when the need of checking or unchecking cached mode arises, is when outlook doesn't work properly. At that time to troubleshoot the issue, you can uncheck the cache mode and then recheck it. It fixes the issue.

It has to be unchecked while creating an OST file or renaming it in order to fix the issue with non-functioning outlook . There is a separate article on renaming or creating an OST file procedure which I will post on TEC shortly.

If a user faces an issue when he gets free busy alert in the outlook calendar, unchecking and rechecking cached mode will fix the issue. I have written a separate article on Free Busy feature in outlook and please see the below link to know more about it.

How to fix the issue when a user is unable to view free busy information in Outlook 2010

Likewise, I have written a lot of articles on outlook, features and related troubleshooting on TEC. You can see the below links to know about all of them. There are sub links in the links for your convenience. These articles can serve as learning guide for job seekers, IT Help Desk engineers for doing good job in their tasks.

How to resolve the issue if the Outlook shows disconnected

How to change the destination of e-mails to the personal folder in Outlook 2003 and 2010

How to report Spam emails in Outlook 2010

When outlook shows disconnected, one of the troubleshooting steps is to uncheck and recheck cached mode. This activity will refresh the feature and the mailbox copy in the computer with the help of network will shake hands with the exchange server and issue is fixed. In the above link, you may see it to be one of the steps.

Let's look at the steps to uncheck and recheck cache mode in outlook 2003 and versions.

Outlook 2010


Step 1 – Close your Outlook

Step 2 – Open Start Menu in your computer

Step 3 – Click on Control Panel

Step 4 – Click on User Accounts

Step 5 – Click on Mail

Step 6 - The Mail Setup Configuration panel will open.

Step 7 - Select the E-mail Accounts button at the top of this panel.

Step 8 – Click on Change

Step 9 – Change Account Panel will open

Step 10 - Select /Deselect the option for Use Cached Exchange Mode

Step 11 – Click on Finish

Step 12 - Open Outlook and Close it again

Step 13 – Repeat the steps 9 and 10.

Outlook 2003


Step 1 – Close your Outlook

Step 2 – Open Start Menu in your computer

Step 3 – Click on Control Panel

Step 4 – Click on Mail

Step 6 - The Mail Setup Configuration panel will open.

Step 7 - Select the E-mail Accounts button at the top of this panel.

Step 8 – Click on Change

Step 9 – Change Account Panel will open

Step 10 - Select /Deselect the option for Use Cached Exchange Mode

Step 11 – Click on Finish

Step 12 - Open Outlook and Close it again

After following these simple and easy steps, you can just relaunch the outook and it starts functioning properly in most of the cases.

Conclusion


Like my other articles, this article would also serve different groups of people. These are the most tried and tested steps used in MNCs IT helpdesk departments to fix the outlook issues reported by the users.

Common users who do not carry any technical expertise can use these simple steps and fix the issues themselves, without calling technical call center, wait in the queue or hold for an agent to answer. These steps can be used by any user even if he does not have IT background.

People who would like to pursue career in IT or looking for IT jobs in technical helpdesk departments, can also use my articles including this too, as an interview guide to prepare for interviews. These are very frequently asked interview questions in MNCs like IBM, Deloitte, FT, Dell, etc.

Technical support agents can make use of these articles to resolve the issue reported by the users on call instantly by following the instructions above. By giving instant, quick and effective solutions, they can gain customer confidence and more chances of getting CSATs. They can also save their FCR by resolving the case in first instance by not forwarding the case to higher level of support groups. They can also share the information with their team members and serve as an SME or mentor in the team. Thereby, they can contribute a lot to team performance in an organization.

Companies would be privileged to have such esteemed and knowledgeable employees who can save a lot of man power, enhance customer satisfaction, and generate a lot of revenue to the organizations.


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