A From field in outlook says the name of the person on whose behalf you are sending the message. By default, the From field will be your name and this may contain your mailbox name on whose name you are sending the message.
Likewise, BCC is a field which is known as Blind Carbon Copy. By giving the e-mail ID of the receiver in the e-mail in this field, a user can hide the identity of the receiver.
Let's see under which circumstances, most users use these two features of Outlook while sending e-mails.
A From field is often used by the users sending e-mails from a shared mailbox. In this situation, if a user is granted access to send e-mails on behalf of the group mailbox's owner, he can use this option and mention the e-mail ID of the shared or group mailbox. Please see the link below to know more about shared mailbox or group mailbox and related troubleshooting.
How to add an additional or shared mailbox to Outlook 2003 and 2010
Similarly, BCC option is used by the users who do not want to reveal the identity of the receivers. This is done specially during the time of announcing any rewards and recognition in the form of an e-mail because revealing this information to all the winners about each other might not be considered fair in a few companies.
This option is also used by the people who send kate e-mail chains as they don't want to reveal to who all the email is being sent.
This helps a user to send an e-mail to the people he wants and looking for keeping his friend's list a secret.
In addition to it, CC which is known as Carbon Copy is a field used by the users to keep the e-mail informational. In this field, according to e-mail etiquette, the email IDs of the recipients must be mentioned in the order of designation of the member. For example, if an e-mail is being sent to an employee by his manager, the manager can mention the e-mail ID of other managers, or AVPs and VPs as per designation. He must mention the e-mail ID of the VP first in the CC column, then AVP and so on.
I have written quite a few articles about Outlook troubleshooting and feature functionality. You can see the link below to know more about them.
How to resolve the issue if the Outlook shows disconnected
This article will be helpful to various sets of people. The steps given in this article are so simple, easy and navigable that the users who are not tech savvy can use them and find the solution for the issue themselves by a few clicks.
This would attract the technical call center agents who need ready steps to help their callers over phone. By giving instant solution, they can gain expertise on the subject, help their team, satisfy customers and contribute to team performance.
People who aspire to be in IT support can make best use this article by learning these simple, easy to remember and practical steps to face interview questions in corporate. This is one of the most common interview questions along with the ones I have given in my previous articles mentioned above.
Please see the below steps to add From or BCC fields in the outlook while sending e-mails in both Outlook 2003 and Outlook 2010 versions.
Step 1 - Open Outlook
Step 2 – Click on New on the top left.
Step 3 - Click on Options
Step 4 – Select From or BCC or both as per your requirement
Step 5 - You should then see the From or BCC field when you click on New/ Reply/ Forward email options.
Step 1 - Open Outlook
Step 2 - Click New on the top left.
Step 3 - On the New email window, click on the drop down Options
Step 4 - Select the option From or BCC as required
Step 5 - You should then see the From or BCC field when you click on New/ Reply/ Forward email.
Hence these were the simple steps to get the options in the outlook if they don't reflect by default due to some Outlook settings change. These steps are widely used in MNCs.
Common users can use these steps to avoid seeking help from technical experts at office. They can apparently save their time and energy by not calling help desk and staying on hold in a long queue. If the call volume is high, their waiting time also goes up and sometimes it gets frustrating. For such small and easy issues, they have to stay on hold in the queue. This article can help them to avoid unnecessary frustration due to long hold time at work.
Technical support agents can make use of them to provide quick resolution to their clients, save their First Call Resolution (FCR) without taking help by avoiding routing tickets or remedies to the tier 2 or 3 support groups and gain customer satisfaction surveys. This way, they can contribute to the best customer service and team performance in an organization.
Fresher or job seekers looking for jobs in IT Support can learn these simple steps to face the interview in companies like IBM, Accenture, Wipro, etc. This would add a lots of confidence in them. They can also review my previous articles to know more about Outlook troubleshooting.
Companies on a whole is benefited hugely in terms of the efficiency of the employees, save man power and generate revenue by making use of optimization of resources if it's privileged with such esteemed and talented professionals.
Read How to add unread folder in Favorites in outlook 2010 and 2007.