Flipkart is one of the leading online shopping portals in India which offers best and fraud free shopping experience to its customers. It was started in 2007 with the main objective of making books available online. It provides various payment options like cash on delivery, Debit Card, Credit Card and Net Banking. Transactions with Flipkart will be carried out through secure and trusted gateways. At Flipkart, one can shop various items like:
Also See: How to get maximum discount by online shopping?
Last year my friend asked me to bring the book "What Yong India Wants" written by Chetan Bhagat. I tried in five book shops, but could not find it. So I searched Flipkart the next day and I found it. During my search I found a number of products that attracted me a lot. The book costs Rs.140.00 and my friend didn't have a debit card. So I used my Debit card and gave his address and opted for 'proceed to payout.' As it was my first experience with Flipkart I doubted its genuineness, but my doubt is cleared when I saw the secure lock button on the top. Later to my surprise when I checked my debit card balance extra Rs.30.00 is deducted. It is deducted on behalf of shipping as our order total did not cross Rs.300.00. We have received the book in five days from the date of order. From that incident I began to believe Flipkart completely.
The Book I purchased from Flipkart:
Deals and Special Offers:
No doubt Flipkart would be the best online shopping portal for a few more years. Its best and affordable prices and offers is attracting even middle class families to buy online. Majority of the products available in Flipkart costs a few pennies less than that of offline shopping. The care taken by them in packing the products also plays a major role in customer satisfaction. Generally we find discounts and offers during festive seasons, but Flipkart provides such offers all the time. Flipkart is a customer friendly shopping portal.
Customer Support and Return Policy:
Only a few online shopping portals provide cash back and return policies. But at Flipkart we have product cancellation and replacement facilities. If you receive any damaged or defective products from Flipkart they can be exchanged within 30 days of delivery.
Exchange period for different products:
Return Policy is not applicable for:
Shipping cost and Delivery time:
Many online shopping portals charge huge shipping charges to deliver the products, but here at Flipkart shipping is completely free if our order crosses Rs.300.00. So it is advantageous for the customers as 300 is not a huge amount.
For the products with delivery date mentioned as 3 days and if they are 'In stock,' products will be delivered within 3 business days (if courier service is available). To the rest of the places products are delivered within 1-2 weeks.
For the products with delivery date mentioned as more than 3 days it may take 10 days to be delivered, because they are to be imported.
Flipkart delivers non-electronic products via Government registered book post or speed post. If our order contains electronic products they are delivered by them or by their courier partners.
How to return damaged products?
In case if a customer receives a damaged product from Flipkart, he/she can return it to them. Since they offer a 30 day replacement program, one should return the damaged product within 30 days from the date of delivery. Flipkart will not charge any extra amount for replacing the damaged products. Also one should send the damaged products in original condition they had received.
Flipkart also provides a cash back policy when the products are returned when the order is cancelled or products are returned. The refund policy is also applicable only when the returned products are in original condition.
So with my personal experience I can say that Flipkart is the best available option for Indians to have a secure online shopping.