Flipkart.com - An overview
The story of Flipkart starts in 2007 as an online book store which sells all the books at affordable prices. Success in their early stage made them to think of extending their virtual store with different kinds of gadgets such as mobiles and laptops. That was the time when Indian online shopping market becomes popular and hence worked perfectly for Flipkart. They become one of the best online shopping sites in India and now they have almost all kinds of branded and genuine gadgets for sale. Along with electronic gadgets, their website is a virtual super market where you can buy clothings, footwears, beauty products, baby care products, sports items and even kitchen appliances. Now they have also started an e-book store and paid mp3 downloads for their customers. The mass popularity gave them the label of India's online megastore!
My experience with this online store
I have bought a few items from Flipkart.com and I am a big fan of them. I had bought an iBall keyboard for the first time and that was in 2011. I was very much impressed with their delivery as it was very quick with Bluedart courier services. I got the product in my hands within 3 days and their packing was also simply amazing. You will have to spend at least 10 minutes to get the product out of the box. This way, the item will be safe and will not get damaged any way. The keyboard unit was fresh, genuine and did not have any wear and tear of travelling a lot. After that, I have purchased a lot of products from this store and still buying a lot of things just because of their awesome service.
How to purchase
It is very simple as 1, 2, 3 and everything will be over within 2 or 3 minutes after you decide to go for that particular item. If you have got in trouble, the below steps may help you out. If you know all these silly steps, then scroll down to read the rest!
1. Choose the product and in the product page, click 'Buy This Now'.
2. The item has been now added into your shopping cart and it will be shown in the pop-up window as shown in the image below.
3. Now click on the 'Place Order' button in that pop-up window.
4. A new page will ask you to login if you have an account there. But Flipkart does not force you to create an account, so that you can just enter your email id and click 'Continue'. Please note that you should enter your original email id as all the further communications will be through that email id.
5. Now your job is to give the address where you want your product to be shipped or delivered. Be careful when giving the PIN code and your mobile number. After the product has came to the nearest courier office, the guys will call you in the number you provided in that box, so always give your primary number and make it switched on always. Click 'Save and Continue' to get the order summary and this is the place you will be stuck if your area is not deliverable by Flipkart. If Flipkart does not have service in your area, you will see the below image after entering your shipping address. You can try changing the address and give another address of your relatives who live near to highways. Because Flipkart does not have service in rural areas.
6. And if your area is serviceable, you will see your order summary as shown below. Click 'Continue'.
7. Now, the important part, that is making payment. You have Net Banking, Credit/Debit card and also Cash on Delivery as payment options. You can decide that and if you wish to make credit/debit card payment, then make sure that your internet connection is in good condition. Because if the 'net connection has been disconnected in between the transaction, your amount will not be credited to Flipkart but it may be debited from your bank account. This will make a silly trouble for you as it will take a few days to get that money back on your account. Also, continuous disconnection of internet while the transaction processes, will make your credit/debit card blocked and then you will have to contact your bank personally for getting it back. So, be careful!
8. Finally hit 'Place Order' and you are all done.
A confirmation email will be sent to your email id and you will also get a SMS on the number you provided while placing the order. You will get your product within 4 working days for sure.
Replacement and exchange policies
Unfortunately if you got a defective product, you can return it to Flipkart to get a fresh replacement. The 30 days replacement policy of Flipkart ensures this and it will be done with no extra cost of delivery. But if the product is damaged because of your careless dealings, then you will not get any favour. If the item was damaged when you open it for the first time, then you have to send it back to Flipkart in the same condition and within 30 days. Once you requested a replacement and Flipkart accepted it, your courier service provider will call you to bring the product and they will do the rest for you without any cost. In case of clothings and footwears, if you are not satisfied with the item or if the size is not fit for you, then you can request an exchange within 30 days. You should not damage or even wash the item if you need an exchange for a clothing or footwear.
If you want to cancel an order which you have placed recently, you can do it anytime before the item has been shipped. You cannot do it after the item is shipped from the store. Your full amount will be given back to the account you used to make the payment.
Also Check Out: How to get maximum discount by online shopping?
User reviews and ratings - Hear what the buyers are saying
In a product page, you can see the product reviews which are written by the buyers of that particular product. If the review is from a certified buyer (see the image), you can trust his/her words. Because Flipkart gives 'Certified Buyer' label if and only if he/she has purchased that product. You can also see the product rating voted by the buyers. All the buyers should look at these user reviews and ratings before purchasing anything, so that your decision will not be fault.
Secret behind their discount coupon codes
Most of the people don't know that Flipkart does not support any discount coupon codes. Still there are lots of sites who offer lots of codes saying that they can be used at Flipkart.com to get discounts. But the truth is that, you cannot find a place to enter coupon codes there! However if you are an affiliate at Flipkart, you may get gift vouchers and they can be used for purchasing products.
It is true that the prices are little bit high at Flipkart when compared with other new and non-branded online stores. But if you are looking an online shopping site which offers good service before and after the purchases, then Flipkart online mega store will be the best of best options for you. Have a happy shopping!
I have not got your suggestion on my Moto E set replacement till now.
I have received sandisk pen drive . in 1.4 15 . 2.00 clk. However, it does not work. The Pen drive when attached shows "not accepted". So I want a replacement.
I bought Huwaei Honor 6 in February 2015. It's getting hot and switched off. I ordered it in India. Does the warranty hold good in Muscat?
Huwaei is an international company and their warranty should be valid anywhere in the world where you can find a service centre. I checked their warranty policy in their website and it doesn't mention anything about country restrictions. So I believe Huwaei Honor 6 will be covered under warranty in Muscat too.
I purchased Panasonic AC from flipkart. Everything was amazing except the installing person who kept looking to increase installation charges. After using AC for 10 days for 2.5hrs daily the indoor unit fan gave up and some pieces of it came out. Now it doesn't work. It made a very bad noise too. Can I get replacement from flipkart for this indoor product. Pls help
I bought Lenovo A7000 mobile set from flipkart on 22nd April'15. I am facing heating problem and low sound speaker at the time of suffering the phone after that i complaint to replace this product on 1st May'2015. but still i am waiting your response. Can you please tell me how much time you will take to replace my phone? and what is the procedure?
I have purchased an iron box of Pigeon company 2 months ago. However, it stopped working now. Can you please tell me the procedure to return the item as it has one year warranty?
Whom to give replacement order? Pls tell me. The straighting machine which was delivered to me is defective. Spark had come when I plugged it.
I want to buy Lenovo K3 note mobile from the Flipkart but I have a little confusion about the warranty and guaranty. What is the proofthat I will get proper service from Flipkart? They are telling me that the rate of the Lenovo K3 note in India is Rs.8840/-, but you sell it for Rs.9999/- which is very costly - tell me why! Obviously, the online price is less than the market price and that is why we buy online otherwise what is different in the cost of market or at Flipkart!
I have purchased a laptop battery 35 days back. Now it is not working. How can I get the replacement? Please let me know as early as possible.
I bought new Lenova A6000 Plus three months back but my battery drains immediately. I know my mobile is under warranty. I used same suitable charger, but I always faced more heat after 10 minutes of call. Kindly Exchange Lenova A6000 plus Battery.
I bought new Lenova A6000 Plus three months back but my battery drained immediately. Since I know my mobile is under warranty, I used same charger inside that packing box and always I faced more heat issue within 10 minutes of call. I want to exchange Lenova A6000 Plus Battery
I would like to replace a defective pen drive. Invoice dated-09-08.15, order ID No.OD103595705560216500
About two months ago my friends had gifted me Moto E, but today it fell on the road and the screen had scratches. Are there any chances of getting it repaired? I know it's tough but if by chance it is possible, it would be really helpful.
I would to like to return the defective mixer I got from Flipkart and want it to be replaced.
I have bought a dining set but received it with a broken tabletop. I complained but it is not replaced yet and the broken glass is still at my home. I am very disappointed with Flipkart product and poor service.
I would like to Exchange the item (a Kurti) as the size is not fit for me. Actual size is XXL and I want it to be replaced.
I have purchased an chapati maker muxyn company in this months only. However, it stopped working now. Can you please tell me the procedure to repair the item as it has one year warranty?
I have purchased an Chapati maker of muxyn company in this month only. However, it stopped working now. Can you please tell me the procedure to repair the item as it has a 1 year warranty?
As it is over a month now, you need to take the roti maker to the nearest service center or you can also call their personnel to your home by making a call on their service center number. Make sure you inquire if they charge for the home visit or not.
I have purchased a Motorola lte 4g supported mobile before 3 days (16/11/2015) from Flipkart but this restart again & again and hanging & touch problem so want to replace it. How to do so?
I have purchased a Lenovo a7000 before 15-04-2015 from Flipkart but this phone's touch screen is not responding so I want to replace it. Can you explain how to do so?
I bought my Lenovo K3 Note three months ago. In an accident the phone was broken completely. Can I have any warranty - can I atleast get another phone by paying some amount?
I am using my Moto X style since last 18 days and it is heating up under normal use. I want to replace it so how should I do that?
I had purchased from your flipkart but at present I am facing a problem in back touch screen on the touch pad.so can it be replaced.
our order OD304728450958976001 amounting to Rs.9999 and it is being processed. You can expect delivery from Tue 29, Dec 2015 . Thank You!