Shopclues.com: A review of India's first and largest managed marketplace
This article deals with India's first and largest managed marketplace- Shopclues.com which offers a trusted and safe online shopping experience. This article also includes information about its website, deals, specialty, customer support, return policy and my own experience. This article will really helps you to know about this website, its features etc which will be helpful in your online shopping.
Shopclues.com
Shopclues.com which is India's first and largest managed marketplace was started in July 2011 in Silicon valley. This website connects buyers and sellers online and offers a trusted and safe online experience. Shopclues provides a wide range of branded categories like mobiles, tablets, computers, accessories, home appliances, cameras, electronics, fashion products, jewelery, watches, health and beauty products, garden, books, media, gaming, kids store, gifts, flowers, sports items, pets supplies and auto accessories at a cheap rate with fast delivery and good customer support. They offer over 1,500 global and regional brands, thousands of online stores, retailers and over 125k products across 450+ categories. Shopclues ships their products to more than 7,000 cities, with the largest offering of EMI plans at 0% interest. They have 200 employees in India, based out of Gurgaon, New Delhi, Mumbai and Vadodara.Speciality and Deals offered by Shopclues.com
The main specialty of Shopclues.com is its cheap price for branded items. Another specialty is its 'Clues Bucks'. Clues Bucks is another way provided by Shopclues to help customers, as well as to attract them to the website again and again for continued support. Every time a customer buys an item from Shopclues.com the website will credit the buyers account with 2% of purchase price known as Clues Bucks. The customer can then redeem this credit at Shopclues.com for their next purchase. Clues Bucks earned by a customer from his purchases are valid for a period of one year. Shopclues.com will run promotions from time to time and these Clues Bucks will be valid for 45-60 days. They also offer deals at the time of special events and festivals giving a deduction of 5% to 90% on prices. This project will attract more customers towards the website. This time Shopclues offers a wide range of discounts because of Christmas and New year events.
Also Recommended: Top Online Shopping Tips and Tricks to Save MoneyPayment options
Shopclues.com offers a wide range of payment options like Net banking, Equated Monthly Installments (EMI>, Credit card, ATM card/Debit card, Mobile payment, Itzs cash card and Cash on Delivery (COD). In these payment options Cash on Delivery (COD) is the most attractive and uses friendly payment options. Banks acceptable for Net banking are clearly mentioned in the website and this information will help users who want to pay online. Another attractive payment option is the 0% interest EMI plan. The highlights of this EMI plan is that it offers 3, 6, 9 and 12 months of EMI plans. The banks available for EMI payment are HDFC, Citi bank, ICICI, Axis bank, Kotak, and Stan-chart bank. User can choose EMI options for a minimum order value of Rs.1,500. Each EMI option needs certain processing fees and this is a Rs.99 processing fee for 3 months, Rs.459 for 6 months, Rs.1,459 for 9 months, and Rs.2,459 for 12 months. The buyer will not get refunded with the processing fee if he/she cancels their EMI order.Return policy
Return policy at Shopclues.com offers a 10 days return guarantee if you received a defective product. You can ship it back to them and they will refund all your money back. The criterias for a return policy are wrong size, wrong color, wrong quantity, defective item, damaged or a significantly different item from the description given by the merchant. You will not able the gain the return policy if it is used/worn or altered, exhibits physical damage to the box or to the product, product is returned without original packaging and if the accessories or the serial number is tampered with. In my opinion Shopclues.com needs to improve their return policy by increasing the time for return. Most online shopping websites offer atleast a 30 days return policy and some others offer a return policy of up to a 100 days.Customer support
Shopclues.com offers a very good pre and post sale customer support on their products. Users get up to date information about the items which they have ordered. You will get answers for all your queries within 24 hours of the incident. You can ask questions by calling or by mailing Shopclues.com but mailing is the most prefered way.My own experience
I didn't buy a lot of items however I did buy from this website a pair of fancy LED lights for my bike. I am satisfied with shopping here because they provide good customer support and the packing is really good. I am excited about seeing the offer prices in the sales for Christmas and New year. In my opinion Shopclues is a very good online shopping website which provides branded items at a cheap rate. The one and only negative point I found on this website is their return policy, other wise it is really outstanding.
I was tempted to buy a product at Shopclues.com. After seeing the number of complaints at Mouthshut.com and Consumerdaddy.com I will have decided to go with Flipkart and others.