Review & Online shopping experience of Jabong.com
Jabong is a well-known online shopping website. This article has complete details of Jabong. I have also included here my own shopping experience with Jabong. This article briefs all details of an online shopping website Jabong. Read on the article to know the features of this online shopping website.
Most people today prefer online shopping. Trend of online shopping is increasing day by day. Several online shopping websites are available for users but many people doubt the credibility of these websites. So in this article, I will reveal complete details of an online shopping site, Jabong and my own shopping experience with it.
Jabong is an online shopping website which started last year in January 2012. The site concentrates mainly on providing branded and quality products categorized in to clothing, shoes, jewelry, fragrances, bags, toys, furniture, sports items and beauty products. At present, the site is handling over 700 brands and 50,000 products. According to September 2012 reports, this is the only website which stood second in generating maximum traffic within only few months of launch. From the reports of December 2012, this website ranked 46 in Alexa ranking, India. How to shop on Jabong?
To shop on this website, first you need to sign up. After that you can sign in with using your username and password. A link to the signup page is given below:
http://www.jabong.com/customer/account/create
After you login, you can browse your favorite products from the prescribed categories and add them to 'My Cart' for future reference. Before that, you need to set your profile in the website, that is, you need to add your name, shipping address and other details. After that you can purchase any product by using one of the payment methods given in website. All you need to do is to select the item, its quantity, the payment method and place the order. You will get a confirmation call from the Jabong team and within few days the product will be delivered. Payment policy of Jabong:
The website provides multiple payment methods like net banking, credit/debit card & cash on delivery. Only on the purchase of a high cost product like furniture, payment methods like net banking and credit/debit card can be availed. Most people go for cash on delivery option but let me tell you that the net banking and credit/debit card transactions are more secure as they use highly secured encrypted connection for processing. This doesn't imply that the cash on delivery option is not good. In the case of Jabong, all payment methods are trustworthy. Cash on delivery is also a good option. It will help those who are unsure of credibility of other payment methods. Please note that there is an additional charge of Rs.39 for the cash on delivery option. Coupons and vouchers offered by Jabong:
On registration, 2 coupon codes are given by the Jabong team. One is of INR 500 and the other of INR 1000. The INR 500 coupon can be used up to 2 times on purchase of items worth Rs.2500 and above. The INR 1000 coupon can be used only once on purchase of items worth Rs.4000 and above. These coupons are valid only till 30 days from registration. In order to add this coupon offer, you need to add the desired product to your cart and an option will appear. Add the coupon link. You can paste the voucher code in it and the final order amount will reduce as per the coupon. Promo coupons are also given by the site. Promo coupons give you best deals & discounts on products. The validity period of this promo coupon will be mentioned in the email sent by the Jabong team. Shipping and Delivery of purchased items :
Users need not panic about shipping and delivery because Jabong is very sincere in its practices. The product will be delivered on time without any lags. On the product order page, the delivery period of the product will be displayed and if there is late delivery due to reasons like bad weather conditions or flight delay, they will inform via SMS and email. So, you will have to check your text messages and emails for their updates. Some of the products are directly shipped by them. Hence, the product delivery may take 5-8 business days. Some heavy or bulky products may take 12-14 business days for delivery. The delivery period changes depending on the type of product. List of cities where product delivery takes place within 48 hours is given below:
Return and refund policy of Jabong:
Many people are afraid of online shopping as they suspect the product quality on delivery may not be as per standard or as visible on website. Jabong offers a 30 days return policy on customer dissatisfaction. If the delivered product is damaged or different from what you ordered, you can return it back and the money will be refunded. Jabong also offers in-product replacement. If you got a damaged product from Jabong, all you need to do is to call their 24x7 hours available helpline number 0124-6128000 (24X7) or mail at care@jabong.com. The Jabong team will respond to you and take necessary actions. Note that certain items like inner wear, lingerie, fragrances, beauty products, jewelry, swimsuits, socks, furniture, CDs, books and toys will not be returned. Talking of Jabong's refund policy, if the purchase is through credit/debit card or net banking, Jabong refunds it either in the form of Jabong credits or by crediting your credit card account. If the purchase is through cash on delivery option, the refund is done either in the form of Jabong credits or by bank transfer. Now you may wonder what these Jabong credits are. These credits can be used for future purchase on Jabong. When returning a product, make sure that the product is not washed, undamaged and packed in its original packing with intact price tag. On the top of the box you need to specify your details (name, order number, mobile number) and send it to the below given address:
Xerion Retail Pvt Ltd.
Returns Processing Centre – Front Office
Plot no. 109
Udyog Vihar, Phase 4
Gurgaon, Haryana-122015My online shopping experience with Jabong:
I am sure that now you must be aware of online shopping procedure on Jabong. It is time to share my own experience with this site. It was my first purchase on this site. Actually, I was afraid that the delivered product may turn out to be a damaged one. Finally I decided to shop on Jabong via cash on delivery payment method. The product was a pack of 2 T-shirts worth Rs.699. There was a 40% discount on the product, the payable price amounting to only Rs.419. The screenshot of the product order page is given below: 
The t-shirts were of orange and grey colors. The brand was 'Phosphorus'. Even after I chose the cash on delivery option, I was still afraid my product might be a damaged. After ordering the product I got a confirmation call from Jabong. I confirmed this was an automated computerized call. After some time, I selected the cancel option for I thought the call was a fake one and I got the same call from them again. After this, the call was connected to the customer care canter of Jabong. Talking to them, I cleared all my doubts about the return and refund policy. This was a relief for me. I had ordered the t-shirts of size 'L'. I asked them if the t-shirts didn't fit me then what shall I do. They gave me a positive response that if it happens, I need not panic. I was told that I could inform them about it; send back the product in its original packing and the money will be refunded. After placing the order, I got the product within 4-5 business days. An additional charge of Rs.39 for cash on delivery option made. So, the total cost was Rs.458 for me. There was no defect in the t -shirts I received. I want to say one more thing about their packing- it is awesome. From their packing, it is clear that are they ensure a 100% secure transaction. Now I'm using these t-shirts and faced no problem. I just love them. Now I'm sure that I will go to Jabong for my next online purchase. What about you? The pictures of the t-shirts that I purchased are given below. Please check these too.
Read Online shopping experience with Myntra.com
My recent transactions with jabong is a headache. At first transaction I intend to order jeans and confused about their sizing chart. I asked for their help, they said that their size chart shows accurate sizes. I ordered according to their technical staff suggestions.and i received complete wrong size. i received my correct size after 16 days with their so called reverse pickup courier. On my next purchase i received shirt with full of wrinkles and without tags I suspected that the shirt was in used condition. I called customer care, they said they do not accept reverse pickups without tags. That is my last transaction with jabong. Jabong also deletes your bad reveiws about products. They keep the good reviews to increase their sale. But myntra is 100% genuine website. They do genuine selling. They stand for ethics I prefer Myntra for online shopping.