Review & Online shopping experience of

Jabong is a well-known online shopping website. This article has complete details of Jabong. I have also included here my own shopping experience with Jabong. This article briefs all details of an online shopping website Jabong. Read on the article to know the features of this online shopping website.

Most people today prefer online shopping. Trend of online shopping is increasing day by day. Several online shopping websites are available for users but many people doubt the credibility of these websites. So in this article, I will reveal complete details of an online shopping site, Jabong and my own shopping experience with it.


Jabong is an online shopping website which started last year in January 2012. The site concentrates mainly on providing branded and quality products categorized in to clothing, shoes, jewelry, fragrances, bags, toys, furniture, sports items and beauty products. At present, the site is handling over 700 brands and 50,000 products. According to September 2012 reports, this is the only website which stood second in generating maximum traffic within only few months of launch. From the reports of December 2012, this website ranked 46 in Alexa ranking, India.

How to shop on Jabong?

To shop on this website, first you need to sign up. After that you can sign in with using your username and password. A link to the signup page is given below:

After you login, you can browse your favorite products from the prescribed categories and add them to 'My Cart' for future reference. Before that, you need to set your profile in the website, that is, you need to add your name, shipping address and other details. After that you can purchase any product by using one of the payment methods given in website. All you need to do is to select the item, its quantity, the payment method and place the order. You will get a confirmation call from the Jabong team and within few days the product will be delivered.

Payment policy of Jabong:

The website provides multiple payment methods like net banking, credit/debit card & cash on delivery. Only on the purchase of a high cost product like furniture, payment methods like net banking and credit/debit card can be availed. Most people go for cash on delivery option but let me tell you that the net banking and credit/debit card transactions are more secure as they use highly secured encrypted connection for processing. This doesn't imply that the cash on delivery option is not good. In the case of Jabong, all payment methods are trustworthy. Cash on delivery is also a good option. It will help those who are unsure of credibility of other payment methods. Please note that there is an additional charge of Rs.39 for the cash on delivery option.

Coupons and vouchers offered by Jabong:

On registration, 2 coupon codes are given by the Jabong team. One is of INR 500 and the other of INR 1000. The INR 500 coupon can be used up to 2 times on purchase of items worth Rs.2500 and above. The INR 1000 coupon can be used only once on purchase of items worth Rs.4000 and above. These coupons are valid only till 30 days from registration. In order to add this coupon offer, you need to add the desired product to your cart and an option will appear. Add the coupon link. You can paste the voucher code in it and the final order amount will reduce as per the coupon. Promo coupons are also given by the site. Promo coupons give you best deals & discounts on products. The validity period of this promo coupon will be mentioned in the email sent by the Jabong team.

Shipping and Delivery of purchased items :

Users need not panic about shipping and delivery because Jabong is very sincere in its practices. The product will be delivered on time without any lags. On the product order page, the delivery period of the product will be displayed and if there is late delivery due to reasons like bad weather conditions or flight delay, they will inform via SMS and email. So, you will have to check your text messages and emails for their updates. Some of the products are directly shipped by them. Hence, the product delivery may take 5-8 business days. Some heavy or bulky products may take 12-14 business days for delivery. The delivery period changes depending on the type of product. List of cities where product delivery takes place within 48 hours is given below:


Return and refund policy of Jabong:

Many people are afraid of online shopping as they suspect the product quality on delivery may not be as per standard or as visible on website. Jabong offers a 30 days return policy on customer dissatisfaction. If the delivered product is damaged or different from what you ordered, you can return it back and the money will be refunded. Jabong also offers in-product replacement. If you got a damaged product from Jabong, all you need to do is to call their 24x7 hours available helpline number 0124-6128000 (24X7) or mail at The Jabong team will respond to you and take necessary actions. Note that certain items like inner wear, lingerie, fragrances, beauty products, jewelry, swimsuits, socks, furniture, CDs, books and toys will not be returned. Talking of Jabong's refund policy, if the purchase is through credit/debit card or net banking, Jabong refunds it either in the form of Jabong credits or by crediting your credit card account. If the purchase is through cash on delivery option, the refund is done either in the form of Jabong credits or by bank transfer. Now you may wonder what these Jabong credits are. These credits can be used for future purchase on Jabong. When returning a product, make sure that the product is not washed, undamaged and packed in its original packing with intact price tag. On the top of the box you need to specify your details (name, order number, mobile number) and send it to the below given address:

Xerion Retail Pvt Ltd.
Returns Processing Centre – Front Office
Plot no. 109
Udyog Vihar, Phase 4
Gurgaon, Haryana-122015

My online shopping experience with Jabong:

I am sure that now you must be aware of online shopping procedure on Jabong. It is time to share my own experience with this site. It was my first purchase on this site. Actually, I was afraid that the delivered product may turn out to be a damaged one. Finally I decided to shop on Jabong via cash on delivery payment method. The product was a pack of 2 T-shirts worth Rs.699. There was a 40% discount on the product, the payable price amounting to only Rs.419. The screenshot of the product order page is given below:

jabong product order page

The t-shirts were of orange and grey colors. The brand was 'Phosphorus'. Even after I chose the cash on delivery option, I was still afraid my product might be a damaged. After ordering the product I got a confirmation call from Jabong. I confirmed this was an automated computerized call. After some time, I selected the cancel option for I thought the call was a fake one and I got the same call from them again. After this, the call was connected to the customer care canter of Jabong. Talking to them, I cleared all my doubts about the return and refund policy. This was a relief for me. I had ordered the t-shirts of size 'L'. I asked them if the t-shirts didn't fit me then what shall I do. They gave me a positive response that if it happens, I need not panic. I was told that I could inform them about it; send back the product in its original packing and the money will be refunded. After placing the order, I got the product within 4-5 business days. An additional charge of Rs.39 for cash on delivery option made. So, the total cost was Rs.458 for me. There was no defect in the t -shirts I received. I want to say one more thing about their packing- it is awesome. From their packing, it is clear that are they ensure a 100% secure transaction. Now I'm using these t-shirts and faced no problem. I just love them. Now I'm sure that I will go to Jabong for my next online purchase. What about you? The pictures of the t-shirts that I purchased are given below. Please check these too.

my product packing jabong
t shirt jabong
thirt jabong
jabong order

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Guest Author: ramesh01 Mar 2013

My recent transactions with jabong is a headache. At first transaction I intend to order jeans and confused about their sizing chart. I asked for their help, they said that their size chart shows accurate sizes. I ordered according to their technical staff suggestions.and i received complete wrong size. i received my correct size after 16 days with their so called reverse pickup courier. On my next purchase i received shirt with full of wrinkles and without tags I suspected that the shirt was in used condition. I called customer care, they said they do not accept reverse pickups without tags. That is my last transaction with jabong. Jabong also deletes your bad reveiws about products. They keep the good reviews to increase their sale. But myntra is 100% genuine website. They do genuine selling. They stand for ethics I prefer Myntra for online shopping.

Guest Author: Team Jabong08 Apr 2013

Hello Vijay Mohan

As requested on Quora, please share your order details with us so that we can investigate your query and make sure that our customers should not face such issues again.

Regards Team Jabong

Guest Author: niharika28 Apr 2013

CAn you please tell me if i have to pay extra shipping charges, fuel surcharge and delivery charge besides the extra rupees 39 for COD? i have decided what to order and my approximate bill(based on price of the products)is rs 950. what is the final amount I will have to pay after delivery? I live in Howrah, West Bengal. Also, is there a maximum weight limit after which I will have to pay extra charges on shipping? Thank you for your help.

Guest Author: vijay mohan04 May 2013

My order number is 130105371378458. I really received without tags. How could I reverse pickup without tags. I am writing this because I used some bad comments about Jabong with frustration. Sorry for that. This is only one bad experience. All of my 10 transactions I felt very happy. Only removing bad reviews is a negative issue in Jabong. All of my transactions I received genuine item and for good price. Their customer care also very good.


Guest Author: Ajay Dumasiya03 Sep 2013

My experience is pretty good with Jabong. I have been using it since long time. Even I have bought t-shirt using coupon codes from Desidime. I have got a very good quality t-shirt. Thanks to Jabong.

Guest Author: Rajesh Aggarwal03 Dec 2013

May be once upon a time, JABONG use to be good place to buy online, but I think now , it has become a headache. I wanted to buy a pair of formal shoes, thought let me buy sitting at home on jabong. I placed the order and got some discount also. but when the product came it was defective and so I refused to accept that pair of shoes. the delivery bot told that he will bring another pair of shoes in good condition. but he never came back and nor even a call from jabong team. just receive few sms that they will definitely handle the situation. but it never happened. so guys be careful before buying from jabong.

PS: my order number was 131120764212050

Guest Author: deipak22 Dec 2013

Never buy from jabong: I booked an order at jabong for a set of badminton racket vide order no. : 131214732335491 on 14-12-2013. Till 10 days, they wer saying that they will deliver the product very soon. Now after 10 days, they are saying that they are cancelling the order as the product is not meeting quality requirements. Please wait for 45 days for your refund.
Jabong is not a trustful portal, no policy is definded, i will not recommend you to go for this portal for online shopping.

Guest Author: Makeup Reviews Hall24 Mar 2014

Even I had a wondeul experience with Jabong

Guest Author: Dinker23 Apr 2014

How to make sure that the order placed is delivered in time? It has been more than a week and there is no clue. To my surprise I also receive an email stating that your order has been cancelled; when I cross checked the same - the reply is - this is a mistake, we will deliver the order ASAP. This ASAP is more than 4 days.

Guest Author: Kratika Sharma26 May 2014

I have purchased many products from from famous brands like Fastrack, FABALLEY, LAKME, L'OREAL, MAYBELLINE, YEPME, DENIM, MISS BENNETT, PHOSPHORUS, VASELINE, SANGRIA, CHERI and so on and I'm fully satisfied with all services and mode of payments.
They are not only providing Cash on Delivery option but even saving time and money. That's why I love to purchase from only.

Guest Author: Anupam28 Jul 2014

I've received the Timex Wr01 Brown/Champagne Analog Watch (Order No.: 140703367335788 ) 2 weeks later on from the date of purchase & in between the tele personnel blamed me that I may not have received the order but the courier has not at all came. After opening up I found the manufactured date is on Nov'11. For 3 days watch was running. Then slowed down & finally stopped. I couldn't even imagine this fraud activity from such a renowned website. Neither I'll purchase any thing from Jabong nor will suggest anybody.

Guest Author: Katherine Wyatt06 Sep 2014

I have ordered from Jabong and am in the US they said free shipping to US and they have received the money for the shirt ordered... I have written four times as it was a gift for my husband's birthday and they give no response... I have no recourse except to warn others not to buy from Jabong.. They appear as thieves who are not filling the order but taking the money.. There was no confirmation or tracking but they took the money and no response to the requests for assistance

Guest Author: Rishi03 Nov 2014

Find the real jabong shopping reviews here

Guest Author: Nikhil26 Dec 2014

I have bought a pair of Lee Cooper shoes. I got it delivered few days back. I got it for 30% discount using coupon code. I'm absolutely disappointed because it is 100% fake product. It's not real leather and is not Lee Cooper. I confirmed the product with Lee Cooper store in my city. They are absolutely sure that its not original lee cooper. My another shoe is in transit. I have been purchasing from Flipkart, Ebay and Amazon over these years and never received a fake product. This was my first purchase from your site. Terribly disappointed. I didn't expect this from you. Will never purchase from you anymore.

Guest Author: Aarti Sharma07 Jan 2015

I ordered a pair of Nike shoes for my brother. The box for all crashed and the shoe size was different than what was mention on the Nike box and was very dull than what it shows on the website. I understand it's the 3rd party product but this was the first time I made a purchase from Jabong. May be the last time too.

Guest Author: Nitin09 Jan 2015

Aarti, how do you know that the shoe is not original NIKE but a fake one? Any helpful hints from you will be appreciated. I have also purchased NIKE SHOES from JABONG and like to know if the product I received is a fake one.

Guest Author: Navi18 Feb 2015

Worst service. I have received damage product and when i have checked with Jabong team they asked me to courier to Haryana address. Why should i courier them back with my money and they are not ready to refund the courier charges. And when i have asked for replace the product, even for that they are not ready. Got fed-up with this Jabong. Good Lesson learnt, not to buy any product and i have recommended my friends, not to buy any product from Jabong.

Guest Author: Tamanna17 May 2015

Jabong has rediculous services. I asked for an urgent pickup and exchange but they asked for 5 days for pickup and 15 days for the new delivery. It was urgent but I had to wait for too long for their services. Myntra and Amazon have awesome services. I honestly dislike Jabong for its poor services.

Guest Author: Ankur20 Jun 2015

Jabong is the worst app, worst service and worst customer care support. I placed an order on 31st May that was supposed to be delivered by 8th of June. From that day I have been continuously calling to customer support till 19th June. Each time they were saying, "By tomorrow you will get the order." Then on 19th of June they told me order has been lost!! So I asked to send me another and they replied the price has increased by some amount so they cannot send me another piece. Now, after almost a month they are saying I will get refund in next 7 days. So all in all I have had a really bad experience and would say Jabong is the worst place to buy any product.

Guest Author: Tianye Zhang08 Jul 2015

You mentioned some important points about online shopping sites. It is super important to make users' shopping experience as easy and smooth as possible. I have also written a review on a famous global fashion shopping site NET-A-PORTER.

Guest Author: Dhananjay20 Aug 2015

I had a really poor experience. The first time I bout MTV sunglasses product from Jabong, but it was damaged. The customer service is also poor.

Guest Author: nittin brown23 Oct 2015

Jabong is the worst app, worst service and worst customer care support. I placed an order on 31st May that was supposed to be delivered by 8th of June. From that day I have been continuously calling to customer support till 19th June. Each time they were saying, "By tomorrow you will get the order." Then on 19th of June they told me order has been lost!! So I asked to send me another and they replied the price has increased by some amount so they cannot send me another piece. Now, after almost a month, they are saying I will get refund in next 7 days. So all in all I have had a really bad experience and would say Jabong is the worst place to buy any product.

Guest Author: rajib ray28 Oct 2015

I intend to buy a few perfumes like Hugo boss No 6, Paco Rabanne 1 million and so on. My query is: are the products original or imitation? Does the site guarantee for the genuineness of the perfumes?

Guest Author: sanchit16 Jan 2016

My order no: 151215326314725
I ordered a sweater from jabong. Since the size was large, I returned it. It has been 15 days and they have not provided me the refund for the product. First they said that the product didn't reach them and then they are saying that they received some other product. They try to cheat the hell out of a consumer!

Guest Author: Rishi28 Jan 2016

Just wish to say that your article is surprising. The clarity in your post is simply excellent and I could assume you are an expert on this subject.

Guest Author: Manmeet Singh07 Feb 2016

Very poor service. Not recomended to anyone. Jabong does not allow to open order and verify contents. Once order opened, it cannot be returned. I ordered sneakers from Jabong and when the order came and I tried to verify the order, delivery man told not to open as opened order will not be returned. I talked with their customer care representative but to no success, so I returned the order back and did not pay for it. Not going to use this site anymore and will not recommend

Guest Author: Samaya oberoi20 Mar 2017

First of all, I would like to thank you for the great and informative entry.
you can also add this site

Instacrush is an online shopping destination for fashion-forward women that provide trendy skirts, shirts, kurtis, jackets, sweatshirts, tops, jumpsuits etc. at best prices.

Guest Author: Avinash Mishra04 Jan 2018

Guys never purchase a product from Jabong. It's a real fake site. There products & services are not appropriate. Neither time management nor quality good. I have been purchased a Bucca Bucci Formal Shoe from Jabon. That was not delivered on time. When it got delivered I got shocked to get a different shoe in my parcel. Now they are ingnoring for the return. It was really urgent to get my shoes on time. Now I'm really disappointed that I have to purchase another shoe from market. Never ever select Jabong as an online merchants. My order Id.:171225637351297

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