Customer support phone number and contact details for Aakash tablet and UbiSlate 7+
Are you looking for the customer support phone number or email address for Aakash tablet and UbiSlate 7+? Read some of their contact information and my own experience with DataWind's customer support.
Since Aakash project got nationwide attention, millions of students and professionals booked the tablet through UbiSlate website. DataWind had no proper infrastructure to handle such a massive volume of booking. However, they allowed everyone to make the booking through the website and encouraged people to send the money. There are no statistics available on how much money DataWind received through this government initiated Aakash project and how many products they actually delivered.Telephone number of Aakash tablet/UbiSlate customer support
First of all, it wouldn't be appropriate to say customer support for Aakash tablet since that is not sold anymore. Government had no proper planning to sell it other than depending on DataWind, which actually sold their UbiSlate retain version in the name of Aakash tablet. DataWind had published a telephone number but I myself made more than 50 attempts in last several months but they answered the call only once. All other times, either the number was busy or no one answered. It is very clear that they do not have the telephone systems, people and other infrastructure to support their product.
Here is the customer support telephone number of UbiSlate: 1 800 180 2180
This is a toll free telephone number and will not work from many phones. I tried calling from my Airtel mobile and the response was "Sorry, your call cannot be processed.". However, I was able to place a call to the UbiSlate customer support from my BSNL landline, even though the call was never answered.Customer support Email address for Aakash tablet and UbiSlate 7+
If you think email will always work when telephone lines are busy, you are wrong. Most of my emails to DataWind were bounced saying the mailbox is full. It appears that do not even clean up their mailbox and delete unwanted emails. I have seen messages in the website UbiSlate.com requesting people to be patient and wait for delivery of products but DataWind never met their commitment on delivery schedule.
My recent emails to DataWind was bounced saying quota is full. See the automated message I received:
A message that you sent could not be delivered to one or more of
its recipients. This is a permanent error. The following addresses
failed:
ubisales@datawind.com:
quota exceeded
If you like to try your luck, try sending an email to the sales team of DataWind. Here is the sales team email address for UbiSlate:
ubisales[AT]datawind[DOT]com:
When I received the UbiSlate 7+ finally, it had a separate email address for customer support. I am yet to try that email address, so not sure how is it going to work. Here is the customer support email address:
supportin[AT]DataWind[DOT]comContact DataWind online for UbiSlate tablet PC support
DataWind provides an option to contact them online for any enquiries related to UbiSlate 7+ tablet computer. I tried it many times and never received any response. However, you can try contacting them directly through this url: http://www.ubislate.com/contactus.html
If you already made the payment for UbiSlate 7+ Android tablet but never received any response, I suggest you send a strong email mentioning you will be seeking legal assistance to recover your money. Also, ask for a refund since I personally feel the UbiSlate tablet is not worth the money.
Email format to request status of your Aakash tablet/UbiSlate booking
Hundreds of people have already made the payments but never received the product and not even got any response to their enquiries. Here is a sample email you can send asking for details on your payment for the tablet PC:
Hello DataWind team,
Ref Booking Id: PMC88000X000A
This is final notice to you before we take legal action against you for cheating and online fraud.
I made the payment for UbiSlate 7+ tablet through demand draft on [DATE]. The booking id is [BOOKING ID]
Please refer to the attached documents for proof of payments.
It has been several months after the payment is made. The tablet is not delivered yet and you never responded to our email requests. We are unable to reach you through the phone numbers you have published.
We have contacted legal advisers and we are advised to send this final notice to you before we proceed with legal proceedings.
You are requested to respond to this notice within 7 business days. If we do not receive a response, we will consider this case as cheating and online fraud and will proceed with legal action.
This is only sample and you may make appropriate changes to the email according to your situation.
Follow
Dear sir,
Please help me....., i m deposit money 50% Advance but i have no receive ubislate 7+ tablet,
Deposit money.....
NAME = SAHANARA BIBI MANDAL
BANK NAME = STATE BANK OF INDIA, (BRANCH:- HARODA) ,
ACCOUNT = 31111047182
IFSC CODE: = SBIN0012380
AMOUNT = 4,500 /-
QTY. = 3
DEPOSIT DATE = 6/02/2012, Reference id:- 9573894, time:- 11:57 am,
I am received sms approved my tab......., M- +91- 7501929034, but this time , No Connect this no,...... , so Please reply....... urgent sir
Please check u......, & reply Urgent sir,
MY Delivery Address:-
VISHNU TILES & SANITARY PVT. LTD
F-72, MAIN ROAD, JAGAT PURI
DELHI- 110051
M- +91-8447699105, 8527023330