Top 5 Online Software Solutions for Technical Documentation in 2021

Want to use a cloud solution to create Technical documentation for your project? Know the best solutions that are available in the market and why they lead with the most number of users.

Technical writing tools are directly related to the quality of the way you deliver contextual information to the end reader, regardless of their demands. The right software solution must provide you with all the instruments you might need for the writing, editing, reviewing, and publishing phases as well as be capable with different types of technical writing. Below are 5 solutions that can help you reach the best result.

1. ClickHelp

ClickHelp is an online documentation software SaaS solution for technical writing that is capable of all kinds of technical writing. The online toolkit includes all the necessary instruments for creating and hosting documentation without the daunting installation and configuration process. The platform is already adapted for various types of technical documentation, including:
  • manuals;
  • tutorials;
  • FAQs;
  • knowledge bases;
  • API documentation;
  • and many more
In addition, you can power up your projects with 6 user interface templates that are ready to work with the most popular documentation types. Once you host a piece of documentation and share it with users, you can assess readability and over 30 other metrics using the rich built-in analytical features, including cross-integration with Google Analytics.

You will also find it very helpful to employ over 20 integrations with other popular cloud solutions and a powerful search engine that's specially tuned for documentation search. Finally, the entire system is secured with strong SSL encryption and regular automatic backups that protect your information in any scenario.

2. KnowAll

KnowAll is a super-effective solution for creating knowledge bases that empowers your projects with all the popular features of WordPress, one of the best content management systems ever. Due to this killer feature, you can create, edit, and maintain all the existing technical documentation types, regardless of their complexity.

The formating tools include toggles, notices, accordion elements, tabs, and many more so that you can feel as fluent as possible. Among the most remarkable instruments are the integrated Google-like search, detailed analytics, and responsive auto-suggest. Besides, you can enrich your technical documentation with attachments to let users download files directly if needed.

If you are working in a team, you can easily connect your KnowAll account to Gravity Forms, Slack, and HelpScout. What is more, the annual plan opens you access to an unlimited number of users and projects from the start! Although the initial setup can appear quite complicated for many, you will enjoy straightforward controls for the rest of the time.

3. Document360

Document360 is another streamlined SaaS solution for technical documentation creation. It comes with a slick super-straightforward UI and a wide range of editing tools, including:
  • rich text editor;
  • code blocks;
  • callouts;
  • multilingual features;
  • AI-powered search;
  • built-in cloud drive for document storage

The platform allows you to create convenient knowledge base sites for customers and employees and power them up with intuitive knowledge base assistants that can be directly integrated and customized for other SaaS products and informational websites. All is due to the universal platform API.

While the platform can be integrated itself, you can also cross-integrate it with dozens of third-party apps, including analytics tools, collaboration apps, chatbots, and more. Finally, there's a very convenient knowledge base portal for writers, editors, managers, system analysts, and other members of your power team.

4. Knowledge Owl

Knowledge Owl is an easy-to-setup online solution that lets you focus on the creation and maintenance of your technical documentation. It comes with a robust WYSIWYG editor that lets you create content in the same way you would do it in a word processor like Google Docs. And, yes, here you can use:
  • version history;
  • automatic backups;
  • responsive spellcheck;
  • tags;
  • embedded content;
  • restricted user groups;
  • bulk edit;
  • highlighted glossary terms;
  • many more.

The editor also supports advanced document structures so that you can create documentation of any complexity and for any purpose.

If you want to provide access to your technical documentation online, Knowledge Owl provides guided SEO features, including page title tags, canonical tags, meta descriptions, and integration with Google Search Console.

Finally, you can customize knowledge bases to match them with the company's branding by choosing one of the standard themes or creating your ones in the simple theme editor. A pre-designed layout will help you to do this job fast and without any special knowledge in design.

5. HelpJuice

HelpJuice is a mature SaaS solution that provides a powerful document editing toolkit that allows you to access all the editing features directly from a single panel. The super-simple UI also lets you structure the content with categories and folders for easy access as you work. If you work in a team, you can restrict access to particular parts of content to users and distribute permissions by intuitive access levels.

The collaboration toolkit allows real-time interactions directly from the editor. Your editor can suggest changes to writers via a neat chat thread next to the editor. In this regard, the platform is as easy to use as Google Docs but offers a lot more juice to creators. All the changes are stored in version history and can be instantly viewed and retrieved at any moment.

Once the content is published, you can access the smart analytics dashboard that provides a detailed overview of user search patterns, article impact, and topic popularity. You can use this information to improve the productivity of groups and users as well as boost employee performance on specific pieces of documentation.

Finally, you can wrap your content into dozens of ready-made themes that are powered by real-life usability research by the HelpJuice analytics team.

Unleash Your Potential

Now that you can select the best solution for your technical writing projects, be ready to unleash your true skill and achieve the best quality of documentation. Your clients will be happy to see it! You can try all the listed solutions for free and choose the one that offers the highest value for your specific projects. Stay tuned for more useful reviews!


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