How Phone Technology Has Shaped The Business Industry
Read this article to know the changes that smartphones have brought about in the businesses today. Know how it has impacted the approach of employers and how you can judiciously utilize this portable technology to improve the productivity of your own business.
The business industry has evolved throughout the years, which has been possible due to the advancements in technology. Such technological advances enabled automation, making business transactions and operations more efficient and much simpler.
One of the things that shaped the business world is phone technology. With billions of mobile phone users around the world, there is no doubt that phone technology has played a huge role in today's modern business world. It changed the way businesses communicate and provides services to clients worldwide. In fact, by using a mobile device, any business can now send multiple messages to as many clients they want using power dialer services like Call Cowboy.
More recent developments in phone technology have generated huge improvements in businesses and below are some of the ways it shaped the world of business:
Enhanced Customer Experience
Many people consider mobile phones as necessary. Due to this, a lot of businesses seek new ways to take advantage of this trend. More consumers search for products or services using their mobile devices. This is the reason why some businesses start investing to make their websites more responsive.
Aside from that, customers can easily relay their feedback or concerns regarding the services and products through the use of phone technology. With the existence of mobile devices, businesses now provide quick responses to such queries, especially when using ringless voicemail and messaging tools like Drop Cowboy. It allows businesses to maintain clear communication channels with various users, which also results in enhancing the productivity of a business.
More Business Opportunities
Phone technology also allowed entrepreneurs to do business not just locally, but globally. As long as there is a network connection, accessing services and media from devices can be done conveniently. With mobile devices, checking emails, doing taxes, shopping, checking the stock market, reading the news, and checking important financial data from any place is now made much easier. As a matter of fact, you can do all of those things while you are on a bus or driving to your work. If you are a business owner, you can easily grab every opportunity for your growing business as you are always updated with everything.
Flexible Work Environment
Working from home is just a dream for many people. But, today, it's a norm for many business owners to have a flexible working environment. Through the use of mobile devices, employers can let their employees access apps online and connect them to the network while having stable communication at the same time. Moreover, telecommuting helps businesses lure free agent talents away from their competitors by providing them with a flexible work environment.
Increased Online Retail Sales
Due to the popularity and convenience of online shopping, many online retailers have experienced increased sales. As more and more people choose to shop online, the amount of sales that online retailers receive every year will continue to grow. This is also why many local businesses consider launching their own shop online to reap the benefits of increased online shoppers.
Organizing Business Documents is Made Simple
Back then, it was a chore to manage the massive collection of business files and documents of every company. It was even challenging to track everything. But with the use of mobile devices, arranging and organizing everything is made simple.
Whether you are looking for a memo you made months ago or you're searching for a particular email or anything that you need for your business, phone technology made retrieving and browsing personal information simple. Mobile devices serve as personal assistants to business owners, enabling them to create reminders regarding deadlines, upcoming meetings, and bills.
During the times when businesses don't use phone technology, consumers don't have a choice but to pay by check or cash. But due to the different apps for mobile payments, they enable businesses to accept payments through mobile devices and consumers can have various options to choose from when paying for the items they have shopped.
Maintaining and building business relationships is basically a key component in the fast-paced world of business, particularly with the growing popularity of social media platforms like LinkedIn and Facebook. Mobile devices provide better access to such platforms and have allowed more businesses to connect with other potential clients and investors.
Accessing information about clients and acquaintances is also easy, making a big difference in business interactions every day. For instance, if you will attend a business meeting with somebody you have met once, you can check their profile on LinkedIn or Facebook to know more about them and develop some conversation points that will help you establish rapport down the road.
Other than working from home, phone technology helped businesses boost productivity. Every employee may bring their workspace as they meet clients, travel everywhere or even while sitting at the airport. Other organizations maximize their investment in phone technology by creating a company-wide network of devices through a system called Bring Your Own Device. In a survey, it was found that the majority of employers let their employees use two or more devices, which is now a norm in small businesses.
More Accessible Data
Mobile-friendly tools enable businesses to access data in any way that's impossible back then. With the use of ERP or Enterprise Resource Planning, employers may stay in touch with all of their accounts, regardless of whether they are in the warehouse, at a lunch meeting with investors or at their own desk. Mobility puts employers in control 24/7 and the new technologies are not accessible just for huge companies alone. These days, there are many other mobile app development trends and tools suited for any budget and requirements for all businesses out there.
Offers Stress Relief
More often than not, doing business can be stressful as there are lots of pressures and concerns to deal with. Today, many employers and employees can access quality games on their mobile devices, enabling them to reduce stress for the meantime. Games on mobile devices help everyone de-stress and may re-energize one's body to face every business activity throughout the entire day.
Improved Marketing Strategies
Mobile marketing has recently gained momentum with more customers turning to their mobile devices for their needs. For instance, beacons are being deployed in some stores for this kind of purpose. Such devices take advantage of Bluetooth for delivering personalized discounts and deals to the mobile phones of customers.
According to a research author, knowing customers is one of the major tools for every retailer. Tracking the movements of their users in the store through beacons enable targeted offers and marketing. It may also help in providing invaluable statistics and data to a company, which drives more sales.
In addition to that, offering Wi-Fi free of charge to customers may help in collecting customer data that can be used for providing personalized services. Once customers are satisfied with the products or services, they will likely recommend you to other people they know.
At present, there are still businesses that rely on spreadsheets or paper in terms of filing expenses claims. But because of the increasing popularity of mobile apps that are designed to get rid of paperwork and allow users to access documents online, some businesses are eliminating paperwork.
Phone technology combined with cloud platforms enable businesses of all types and sizes to share documents and files, and collaborate anytime, regardless of their location. These helped them eliminate delays and other expenses from printing documents and faxing them. In fact, transactions that need official authentication can now be done from mobile devices using an e-signature platform. It allows users to digitize their signature and place them in any document where signatures are required.
With phone technology, it is now much easier to reach customers anywhere and anytime. No matter where your customers are or whatever they do, they can now be aware of your newest promotions. Mobile devices can be used for downloading coupons, product searches, price comparisons, and so on. You have to remember that most shoppers prefer seeing optimized product information for mobile phones. So, it is crucial to ensure that your website is optimized for every mobile device.
Increased Business Reputation
Mobile devices and the internet have provided more power to businesses and people worldwide. Unfortunately, these also gave customers the power to give bad reviews online. Such reviews may ruin your business reputation, which can result in a reduction in sales. This is why businesses should be careful with representing their company online and must know how to protect their image.
As more people spend time researching online for solutions or products to address their concerns, your business must pay attention to what your customers want. You can do this through updating your mobile app or website regularly with useful or helpful information about certain topics related to your business. Quality content is the solution to keep your business reputation.
The Bottom Line
Phone technology evolves constantly and provides businesses with new ways to grow, collaborate, and enjoy monetary benefits. Although it is a norm to implement this kind of technology in businesses, it's still wise to plan ahead to make a well-informed decision about the strategies you plan to implement. Tracking results will surely help you get a clue of what works or not, enabling you to make some necessary changes for improved productivity levels.