The Future of VoIP Connections
Are you a tech enthusiast? Check out this article to learn more about the latest tech trends in 2019.
Just when you think you've finally figured out your iPhone or your Samsung Galaxy, another update or new model appears on the scene and you start the process all over again. While consistency and stability is a comfortable situation for many people, technology trends and an insatiable desire to make things better continues to bring innovation to something as simple as communication. Change doesn't have to be a bad thing, as development and innovation can bring efficient, problem-solving ideas for commonplace annoyances and challenges.The Role of Business Communication
Communication is more than just an exchange of ideas or information between two individuals. Theories of communication incorporate the delivery mediums as important to how a message is received. As these mediums continue to evolve in response to 2019 tech trends, the future of communication looks bright. As the changes are implemented in the business sector, strategies for bringing consumers, products, and companies closer together will become evident and alter the way we understand the impact of technology on communications.
Most businesses communication strategies for consumers originate with a marketing and advertising scheme that is promoted through a variety of mediums- from sales agents, literature, television, and trade shows. The influence of technology has given businesses a new range of opportunity for communication, as an online presence, networking, and mobile applications create an almost instant connection with potential consumers. By relying on these applications and systems, a company is able to keep the message clear, concise, and targeted to a specific demographic. Marketing is more efficient, and a company is able to present a better picture of their products and services.Interpersonal Contact Communication
Connecting a message to the consumer isn't the only area of business communications affected by technology. The actual dialogue between consumer, employee, administration, clients, investors, and anyone else interested in the business is changing. Long gone are the days of rotary phones, cords, answering machines, and being tied to a desk. Cloud-based communication has revolutionized the most basic communication functions. Cloud communications are the formal term assigned to the process of blending multiple communication elements. The purpose of integrating, voice, chat, video, and email within workplace communication processes is to reduce or completely eliminate any lag in communication. In its raw form, this form of communication is simply internet-based. The information, the connections, the data, are all hosted online through a third party and stored in the cloud.Understanding the Cloud
Even as a tech guru, the term the cloud can present very ambiguous ideas. Applications are cloud-based, things are stored in the cloud, or your upload your photos to the cloud are all phrases we hear every day, but has anyone ever really identified what the cloud really is? To put it simply, the cloud is the official term for the software and services that are run on and are housed in through the internet, rather than operated and stored locally on your computer's hard drive. You access most cloud services through browsers like Google Chrome or Firefox. Common residential applications of the cloud include Microsoft OneDrive, Google Drive, Icloud, Netflix, and Dropbox. Cloud-based services are attractive because your information isn't isolated to a single computer. Information stored and accessed through the cloud can be accessed by any computer with internet browsing access. This saves precious space on your laptop or desktop
Affordability Cloud Systems
Because purchasing computer systems with a lot of storage is costly, cloud-based services are an economical option for both residential and commercial use. Businesses who rely on cloud services increase their efficiency because employees can work remotely or access their information from anywhere. Not only can they work from anywhere, but they can also vocally connect to others as well. Phone connections over the internet are allowing consumers and employees to connect from virtually anywhere. Provided there is a strong internet connection, cloud-based communication opportunities include call centers, text messaging, fax services, voice broadcasts, interactive voice response, call-tracking, and contact center telephony. All of these services cover the various communication needs of an enterprise. Consumer Demands for Improvement
Going forward, consumer demands and employee skill levels will continue to put pressure on new applications for cloud communications. Millennial employees, the demographic swarming the workforce, are comfortable using a cloud-based application on their tablets and smartphones. They will desire these same applications at the job, yet bring a level of expertise that could revolutionize a stagnant business model. Consumers demand increased access and more autonomy to complete simple business transactions, and a voice-based response system has been one of the recent answers to the customer service crisis. In the future, the use of artificial intelligence will help develop a more accurate integrative communication system and create more efficiency with customer service.Preparing for the Change
The influx of companies moving toward VoIP systems (voice over internet protocol) could potentially overrun the cloud-based providers currently handling the majority of the workload. If the system fails, any downtime will create millions of unhappy business customers and generate a significant loss. Improving the technological infrastructure of the internet will need to occur if we are going to be able to sustain the growth expected for cloud communications. Additionally, working to resolve data security issues will need to be a priority. As more information is shared and stored through the internet, the great the opportunity for hacking and identity theft. Those who are currently working with computer networking, in IT or programming, will find that cloud communications bring job security. For the other businesses who rely on these new technologies, there are many possibilities that lie ahead as improvements continue to be made.
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