Return and Refund Policies of Snapdeal
Want to know about the return policies of Snapdeal? This article provides all the information about Return and Refund on the products bought from Snapdeal.
Snapdeal, a well known online eCommerce site most famous for its vast variety of clothing for almost everyone and for every size, apart from the huge online electronic store and bookstore Snapdeal is. Return Policy of Snapdeal
Snapdeal provides a time period of 7 days to refund or replace products if it is delivered in bad or any other unfavorable condition, with ease. All return/refund of Snapdeal are held firm by TrustPay.TrustPay Payment Processor
TrustPay is a branch of SWIFT international payment processor. Most of us must be aware of SWIFT which is famous for its secure online payment processing. TrustPay offers a secure environment while making any payment online. All payments on TrustPay are completed as it involves internal transfers which saves money, time and reduces risk.TrustPay with Snapdeal
Snapdeal also uses TrustPay as their payment processor. You can buy products from Snapdeal using multiple payment methods which are as follows
(i.) Debit and Credit Cards (EMI options available only on Credit Cards)
(ii.) Net Banking from all Banks
(iii.) Cash on Delivery
(iv.) E-Gift Voucher
Also Read: Complaints about Snapdeal: Displaying wrong price for products
TrustPay holds every payment done to buy a product on Snapdeal and doesn't release it till the customer is fully satisfied with the product and doesn't files any refund or replacement request for it. Snapdeal claims to dispatch products within 3 days and if they fail to do it then as usual, you will get your money back. All payments are on hold by TrustPay till 1 week of delivery which are only released if you don't ask for a return.Condition on which TrustPay refunds
TrustPay only refunds money on certain conditions which satisfies almost every buyer and seller since 2010. Those conditions are as follows
(i.) If you don't receive your order within 3-4 Days of Dispatch.
(ii.) If you received a faulty product. (Torn, Broken, etc.)
(iii.) Specification of the product differs as shown by the seller.
(iv.) If you ordered any clothing or accessory and it doesn't fit you.
Procedure/Method to Apply for Refund
Return procedure of Snapdeal is much faster when compared to other sites. There are just 4 easy steps.
(i.) If you want to request for a return you can do it by signing in your Snapdeal account. After opening the page you will see your product which you ordered with a 'delivered' label on it. You will find return button at the bottom of your order you can simply click on it and go with the flow.
(ii.) You have to pack your product as it was before, with the invoice.
(iii.) After 3-4 days, a courier person will come to the address provided by you while filing return request. Hand it over to him and wait for 1-2 days till it will be sent back to the seller.
(iv.) If everything goes fine, then you will receive a mail about the refund or you can demand for a replace too.
If your product value is under Rs. 1,000 then you will get refund via Snapdeal Cash (also known as SD Cash) which can be used for buying any another product on the site but if your product is of more than Rs.1,000 then you can get an option of taking refund through Bank Transfer too. You will get an email about this and will be prompted of these options. You can select the option with which you are comfortable.My Experience with Snapdeal
I ordered a T-shirt for myself, on Snapdeal, but it didn't satisfy me so I raised a return request and next day, a courier boy was at my door. Within 2 days I got a mail about my refund and my money was refunded back to me as Snapdeal cash and I used it to buy a Pendrive.
Image courtesy goes to Snapdeal
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I am not satisfied at all with Snapdeal because the Micromax battery was defective.