Return and Refund Policies of Snapdeal

Want to know about the return policies of Snapdeal? This article provides all the information about Return and Refund on the products bought from Snapdeal.

Snapdeal, a well known online eCommerce site most famous for its vast variety of clothing for almost everyone and for every size, apart from the huge online electronic store and bookstore Snapdeal is.

Return Policy of Snapdeal

Snapdeal provides a time period of 7 days to refund or replace products if it is delivered in bad or any other unfavorable condition, with ease. All return/refund of Snapdeal are held firm by TrustPay.

TrustPay Payment Processor

TrustPay is a branch of SWIFT international payment processor. Most of us must be aware of SWIFT which is famous for its secure online payment processing. TrustPay offers a secure environment while making any payment online. All payments on TrustPay are completed as it involves internal transfers which saves money, time and reduces risk.

TrustPay with Snapdeal

Snapdeal also uses TrustPay as their payment processor. You can buy products from Snapdeal using multiple payment methods which are as follows

(i.) Debit and Credit Cards (EMI options available only on Credit Cards)
(ii.) Net Banking from all Banks
(iii.) Cash on Delivery
(iv.) E-Gift Voucher

Also Read: Complaints about Snapdeal: Displaying wrong price for products

TrustPay holds every payment done to buy a product on Snapdeal and doesn't release it till the customer is fully satisfied with the product and doesn't files any refund or replacement request for it. Snapdeal claims to dispatch products within 3 days and if they fail to do it then as usual, you will get your money back. All payments are on hold by TrustPay till 1 week of delivery which are only released if you don't ask for a return.

Condition on which TrustPay refunds

TrustPay only refunds money on certain conditions which satisfies almost every buyer and seller since 2010. Those conditions are as follows

(i.) If you don't receive your order within 3-4 Days of Dispatch.
(ii.) If you received a faulty product. (Torn, Broken, etc.)
(iii.) Specification of the product differs as shown by the seller.
(iv.) If you ordered any clothing or accessory and it doesn't fit you.

Return and Refund Policies of Snapdeal

Procedure/Method to Apply for Refund

Return procedure of Snapdeal is much faster when compared to other sites. There are just 4 easy steps.

(i.) If you want to request for a return you can do it by signing in your Snapdeal account. After opening the page you will see your product which you ordered with a 'delivered' label on it. You will find return button at the bottom of your order you can simply click on it and go with the flow.
(ii.) You have to pack your product as it was before, with the invoice.
(iii.) After 3-4 days, a courier person will come to the address provided by you while filing return request. Hand it over to him and wait for 1-2 days till it will be sent back to the seller.
(iv.) If everything goes fine, then you will receive a mail about the refund or you can demand for a replace too.

If your product value is under Rs. 1,000 then you will get refund via Snapdeal Cash (also known as SD Cash) which can be used for buying any another product on the site but if your product is of more than Rs.1,000 then you can get an option of taking refund through Bank Transfer too. You will get an email about this and will be prompted of these options. You can select the option with which you are comfortable.

My Experience with Snapdeal

I ordered a T-shirt for myself, on Snapdeal, but it didn't satisfy me so I raised a return request and next day, a courier boy was at my door. Within 2 days I got a mail about my refund and my money was refunded back to me as Snapdeal cash and I used it to buy a Pendrive.

Image courtesy goes to Snapdeal

Article by Joy Joon
I am currently pursuing High School and planning to pursue career in Computer. Currently, I work on one of my blog - JTech Articles.

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Guest Author: vipin rawat11 Sep 2015

I am not satisfied at all with Snapdeal because the Micromax battery was defective.

Guest Author: PATHAN GAFFAR NASRUL20 Sep 2015

The wireless mouse delivered to me is a defective piece because I can connect this mouse to a PC but it does not work. Hence I want a refund of my money.

Guest Author: sangram dhumal22 Sep 2015

I received the wrong size sandal from Snapdeal.

Guest Author: sana pawaskar24 Sep 2015

I have not got my refund on the Spark shoe order on snapdeal. So when I will get my product?

Guest Author: kiran sahu27 Sep 2015

Where can I feed in my bank account details to get my refund?

Guest Author: sreerag01 Oct 2015

I had ordered a shoe of 499, but its size was too big. So I returned this product and after 4 days I got an email that my cash is refunded. However, actually no cash is credited to my Snapdeal cash account or my debit card. What should I do?

Guest Author: shahbaz19 Oct 2015

I have ordered a dress on Snapdeal and then I returned it back. The Snapdeal customer service said that my money would be refunded back into my account but to date I have not received the money. What should I do next?

Guest Author: jyoti aantil19 Oct 2015

I got a defective product from Snapdeal and want a refund of my money.

Guest Author: Hira lal gupta21 Oct 2015

I have bought one product with out creating id. How to return this product?

Guest Author: Harsh Vaswani25 Oct 2015

I am having a Hanging problem. When I open Apps it will be closed. There are many problems in the product and I want to replace it. How to do so?

Guest Author: punith j b26 Oct 2015

I have received a wrong product and would like to know the procedure to return it and get a refund / correct product.

Guest Author: surendra27 Oct 2015

I want to replace my order that I had placed with Snapdeal. How to do so?

Guest Author: haritha30 Oct 2015

I want to return the product I bought. How to get the refund of my money from Snapdeal?

Guest Author: Anirudra Mondal31 Oct 2015

I bought a Sony Cybershot w810 camera which is giving function problem and software problems.

Guest Author: Viral solanki31 Oct 2015

I have bought a selfie stick but it is not in good condition.

Guest Author: ritu patidar02 Nov 2015

I got a defective product from Snapdeal and I want a refund of the money. Please guide on how to get the refund.

Guest Author: bikash nath02 Nov 2015

I recived a wrong product. I chose to refund it but the NEFT link not workin. Hence would like to replace my order and give me order item.

Guest Author: sunanda choudhari06 Nov 2015

Where is my balance is what I would like to know.

Guest Author: Prasanta Dutta Mudi06 Nov 2015

Can I return the shirt I purchased from Snapdeal after 25 days? Will then accept return of apparels at

Guest Author: Monu Yadav10 Nov 2015

I got a defective product on and I want to return it. How can I get refund from snapdeal? Do any others received defective products from them?

Guest Author: rizwan ahmed12 Nov 2015

Bangles are a little small size. I need 2.8 size bangles.

Guest Author: Dhiraj kumar jha13 Nov 2015

I want to return my product to Snapdeal because it is small.

Guest Author: rahul kale15 Nov 2015

I want my money back from Snapdeal. I returned my product yesterday.

Guest Author: chaitra22 Nov 2015

I returned already 2 products on 26/10/2015 and till now I have not got replaced product or refund of my money. Please guide me on what to do.

Guest Author: mayura23 Nov 2015

I want to return my Micromax Canvas laptab lt666w.

Guest Author: Nitin rajpali07 Dec 2015

I got a defective product from Snapdeal and want a refund of the money from them.

Guest Author: Md Amin08 Dec 2015

I approach your good self with a humble request that I have requested to return this above mentioned product [Order id-9460769656] on 30-10-2015 and today's date is 07-12-2015 - almost 37 working days - gone but till now no one has come for pick up of my product. When I call, your executive says that please wait 48 hours. I escalated your complaint on priority base and was told you will get your refund soon. The supervisor also says same words but yet no result for my refund. By this way only 37 days already gone. I want to say that your refund process is very bad, worst and poor. Snapdeal has no capability to get customers' satisfaction. If you don't want to give refund than you tell in a straight way, why harass the customer.

Now I am going give this case to higher authority, in our High Court against Snapdeal. Also I am going to give details about all this in all social networking sites about your poor service with no customer satisfaction, how the refund process is very bad and how you are giving harassment to people. Order id-9460769656

Guest Author: Priyanka banjare09 Dec 2015

I want to return my digital watch which I bought through Snapdeal. I would like to know the procedure.

Guest Author: rahul11 Dec 2015

Some month ago I purchased 2 pairs of shoes from Snapdeal but these shoes are not fitting my son. So I returned the shoes to the courier. Now I should get a refund of my money.

Guest Author: santosh baba11 Dec 2015

I bought a watch on sndpdeal, but now this was is not working properly. It is a very bad product and I am very disappointed with Snapdeal.

Guest Author: Anand Oza16 Dec 2015

My mobile is not working properly. When I put dual SIM, it is not working together, so I want to replace it or get a refund of my money.

Guest Author: deepa16 Dec 2015

Very very bad experience I had with Snapdeal. For the past 2 weeks I am suffering as I have not got my refund amount. I have send so many email and made so many calls, but no response at all. I think Snapdeal are big cheaters. My Order no. is 10379010779.

Guest Author: vivekananda.s20 Dec 2015

The mobile I got from Snapdeal is not working.

Guest Author: Deepak kumar pandey07 Jan 2016

I am really not stasfied with the item provided to me. You have cheated me with the brand you sent me.

Guest Author: SANDEEP KUMAR07 Jan 2016

I got a defective product - my product, a Asus Zen fone5 back flips cover is not adjusting to my mobile fit at all.

Guest Author: likhit kumar14 Jan 2016

I wish to return back my order. It shows as refund failed. How to fill in NEFT details?

Guest Author: pankaj Singh18 Jan 2016

I am having a problem with the Tablet I purchased, namely 4 point white in display and poor battery life of 1 to 2hours.

Guest Author: pardeepmalhotra19 Jan 2016

The heel is a not comfortable and I want to change my product, get a replacement and refund my money. My order number is 11119008391 and sub order no. is 14040257139.

Guest Author: Avanish Bhardwaj21 Jan 2016

I purchased Swipe Ace dual SIM 16 GB white. THe experience is too bad. Its battery backup is very low, approx 5 hour only. It was written that I can return within 30 days but I am not able to return this device. I bought it on 31st December, but I am not able to lodge a complaint that I can return it. Please guide me on what to do.

Guest Author: shrabani purkait25 Jan 2016

My product is not for my phone so I want to return this product and get a refund of my money. My order no. is 11226424956 and my sub order no. is 14168459199.

Guest Author: Geetha29 Jan 2016

I purchased Krisha Red Faux Georgette semi stitched Dress material. I did not received the Dupatta so please refund or replace My order no 11323724196, sub order no 14285810967.

Guest Author: Dilip Bohra14 Oct 2016

HI Order ID: 11335639288
I cancelled an item due to very long dispatch and before that it was wrong item received, So I request for refund back to my credit card. Order cancelled and refund request accepted on 10th Oct, 2016.
Refund estimated date is 16 Oct, 2016.
Now I will update here that on which date snapdeal or trust pay will refund me in my account. It will be milestone for me to continue shopping on snapdeal. If they pay before estimated date, I will surely recommend others and give good reviews of Snapdeal.
I have bought many things previously, I had no problems with them at-least in service.
anyways I can say snapdeal customer care was really good. I hope my hope will be remain intact with online shopping.

Guest Author: jack19 Apr 2017

Its seven days and no refund yet.the product I sent was still in very gud condition as I sent it immediately after cheking it.

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