Return/Refund Policies Of ShopClues

ShopClues has been making greater headways into the most coveted and fast developing Indian Online retailing business. How does their return/refund policy works out? Do they have a customer friendly approach in dealing with return claims? Let us delve into a fewer details.

Return policies of ShopClues

ShopClues offers a 10 days return policy. They claim to provide return guarantee for all products received in wrong color, quantity and size. Items found to be damaged or empty boxes are also covered under the return policy.

Which items are covered under return guarantee?

An item received, but not according to the specifications in color, size or quantity are covered under the policy. ShopClues also offers the guarantee on damaged and defective articles/items. You can claim for return if you feel the item specifications differ significantly from what has been described by the merchant. But your claim will be reviewed by ShopClues and their decision will remain final.

What is not covered under return guarantee?

The return policy does not undertake to refund/return certain products on health and hygiene grounds. Such items include Undergarments, Lingerie and Swimsuits. Healthcare products are not covered under the policy as well. Items manufactured/fabricated as per custom requirements will not be covered under return policy. Perishable items like food products and flowers are also not covered.
Other conditions for dishonouring the return claim include
  • Used or torn product
  • Items returned without original packaging/accessories
  • Items with serial number tampered

How to initiate return claim?

Items purchased from ShopClues have a standard 10 day return policy. If you find any product suitable to be claimed for return/refund, you need to initiate the process within 10 days of receiving the item. Certain products have different return period depending on the nature of the product. The actual return period of the item is mentioned in the product description page.
If an item is received in a damaged condition or in case of empty parcels, you need to contact ShopClues within two days of receipt of the material.
Return request can be placed online. The refund/return policy involves following stages –

1. File a return request on My Account'. Sign-In -> My Account -> Order History -> Request Return.
2. ShopClues will review the request on receipt.
3. The request may be shared (if needed) with the merchant.
4. If your request is accepted, ShopClues will arrange for a pickup of the article through courier.
5. In case, pickup service is not available in your city, you will be asked to dispatch the item via a courier. Courier charges paid by you will reimbursed to you in the form of ClueBucks.
6. Once the pickup is received, it is verified against the claim. If accepted, return/refund process is initiated. Time taken for the replacement will be dependent on the stock availability.

Any other points to be noted?

If your claim is accepted for replacement, you may need to wait for upto one to three weeks for receiving your claim depending upon the stock availability. Exact time will depend upon the your location and the nature of the product.
Make sure you have packed all the accessories, packing slip and the price tags in the original box. Pack the item securely and mention your order number on the label.
Please note these points down for an effective replacement/refund -
1. Return/refund is initiated within two days of receiving the package.
2. Refunds will take two weeks to be credited to your bank account. If, however, refund is requested in ClueBucks, it will be refunded instantly.
3. Refund/replacement may get delayed/declined if ShopClues order number is not mentioned or the product received is not as per your claim.

My take on the ShopClues return policy

I would rate ShopClues return policy as least customer friendly. The major flaw with the policy is its Ten days replacement warranty for all products. It is too short a duration compared to other online retailers. Flipkart provides 30 days replacement guarantee for Flipkart Advantage sellers, 30 day guarantee for Fashion and Books category and Ten days guarantee for other sellers.

Read Complaints about Snapdeal: Displaying wrong price for products

Article by Timmappa Kamat
Timmappa Kamat is a technology enthusiast. He has an active interest in newer technological developments. He is fond of new gizmos & gadgets. He loves to share his knowledge through tech-savvy websites as a freelancer. A Mechanical Engineer by profession, he is equally interested in blogging, with his own blog. He wants to carve a name for himself in blogging arena one day! If you need any clarifications about his articles,please respond here below or get in touch with him through his profile.

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Author: Anwesha30 Apr 2015 Member Level: Gold   Points : 5

Another thing which I also feel about these policies is that they should provide an option to check the item shipped or delivered in front of the delivery man. Rather, he should do the unpacking and show the item in a proper way. This will quicken the process of return and refund with less complications and more accuracy. In this way both the parties will face lower risk of getting cheated. Please let me know your viewpoint.

Author: Timmappa Kamat30 Apr 2015 Member Level: Gold   Points : 2

I agree with what you have pointed out, Anwesha. But it would be possible only if the ecommerce site is utilising it's own logistics service. I guess Flipkart and Amazon have their own logistics. As for other retailers who send the items through third party courier services, this option may not be feasible. Nevertheless, that is the one point that these etailers should consider. That way, they can reduce the difference between an etailer and the regular brick & mortar store.

Guest Author: kumareeka jena10 Sep 2015

I want to return the item which I have taken from shopclues onlineshopping

Guest Author: Bijay Raj06 Oct 2015

I have ordered a Redimi Xioami Note4G mobile and while opening the phone, it is not showing network. I have returned booked and packed but the customer service staff are not willing to accept the complaint and asking for 48 hours. Whenever I call customer care, they again reset my complaint and add 48 hours again and again. They have a worst courier service PROFFESSIONAL COURIER (Both are same to each other). The BOOKING ID 68992958 and return complaint ticket number is 4425696, but now it is seen that the return request is declined by shopclues.

Guest Author: Prabhat Singh09 Nov 2015

I have ordered a micromax canvas spark mobile and while opening the phone, it has hair line broken display . I have returned booked and packed but the customer service staff are not willing to accept the complaint and asking for 48 hours. Whenever I call customer care, they again reset my complaint and add 48 hours again and again. They have a worst courier service PROFFESSIONAL COURIER (Both are same to each other). The BOOKING ID 74431036 but now it is seen that the return request is declined by shopclues.

Guest Author: bhaskar kodanda rama09 Nov 2015

Leggins received from ShopClues were in smaller in size ,but we ordered free size & quality also not satisfied

Guest Author: Md Tanveer Alam13 Nov 2015

I am facing problem using the product Xiaomi Mi 4i which I bought on 31st Oct and I want to replace it as soon as possible otherwise I will take legal actions.

Guest Author: Jinu samuel24 Nov 2015

I need to return the HP bag which I bought from the ShopClues web portal. I need to replace it ASAP and to get back my money. So I request ShopClues to kindly cooperate with me otherwise I will take legal action. I need my money back.

Author: Timmappa Kamat29 Nov 2015 Member Level: Gold   Points : 1

@Jinu, You need to contact ShopClues for gaining the Information. We have nothing to do with ShopClues or any other online seller. The article was published to help the readers to gain more information on how to request return or refund. Login to your ShopClues account and place a request for return.

Guest Author: parray suhail11 Dec 2015

I have returned my order but I cannot get my refund. My order number is 77401165. I need my refund.

Guest Author: vimal16 Jan 2016

I return your product of men's shirts, order no 81284707, and want to know about the refund for it.

Guest Author: 16 Jan 2016

I return your product no 81284707 and want to know about the refund for it.

Author: Timmappa Kamat16 Jan 2016 Member Level: Gold   Points : 1

I request the readers to note that this site is in no way related to ShopClues or any online seller. Please read the responses to above queries. You need to contact ShopClues and initiate the refund process in the right way. Kindly note that we have published this article as a guide on the correct return/ refund process on ShopClues.

Guest Author: chandan chandan28 Jan 2016

I returned your product Hot-shaper, order no 82529989 due to product damage and size being different.

Author: Timmappa Kamat29 Jan 2016 Member Level: Gold   Points : 0

I request members and guests to kindly go thorough the previous responses to the article. It has been brought to the notice of the readers time and again that we are in no way associated with ShopClues or any other e commerce sites. Please bring your concerns to the attention to the retailer by following the exact procedure mentioned in the article.

We won't be able to provide any assistance in this regard. The article above is for general information and as such you need to contact official contact links on their website.

Guest Author: Dilipbhai Natubhai p06 Dec 2019

Order delivered in wrong item

Guest Author: Neelam11 Feb 2020

I'm Neelam my product issue complaint not resolve plz urgent resolve my issue and arrange return pickup and refund my money otherwise I'm going police station against complaint ShopClues site not refund my payment

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