Moto G not recognizing the SIM - How to solve SIM problems?
Are you experiencing any problems related to SIM connectivity on your Moto G smartphone? Read my experience and how I resolved the SIM recognition problems on my phone.
I recently received a Motorola Moto G phone and I really loved it. Yes, it has been a few years since I said that about any phone. Its sleek design, dual SIM capability, clear display, very good performance are some of the main factors that made me love my Moto G, than the Google Nexus 4 phone I have been using till then.
Just a few weeks after I started using it, I got a Google update and soon after that I had to move the phone back to the shelf. The reason was, it stopped recognizing the first SIM on it. One of the main reasons I started using it was because of its dual SIM capability. The phone took rest in my shelf for about 2 weeks since I read in many blogs that the latest Google update caused Moto G to give SIM related issues. So I thought I would wait until a fix is released for Android or Moto G firmware to fix the issues.
Today I took the phone out from the box and decided to troubleshoot it myself. I opened the case of the phone and inserted the SIM to the slot 1. As expected, it showed a red color cross symbol and it wasn't recognizing the SIM. Then I went to the settings, disabled the SIM and re enabled. That did the magic. Phone instantly recognized the SIM in the slot 1. I made few phone calls and made sure it is working perfectly fine.
How to solve SIM recognition issues on Moto G
If you are experiencing problems in recognizing the SIM card, then try the following steps to disable and enable the SIM slot:
1. Slide down from the top to the bottom and click on the icon in the top right corner.
2. Touch the "Settings" to open the settings screen
3. Select "Dual SIM settings"
4. Touch the SIM 1 option and disable it.
4. Touch again to enable the SIM.
Hopefully, this will activate your SIM slot again.
Troubleshoot your Moto G
If you are unable to resolve the problem, then try the following options:
1. Repeat the above steps after restarting the phone.
2. Remove the SIM that is not recognized and try it in the other SIM slot. See if that works.
3. Your SIM may be damaged. Borrow a micro SIM from a friend and try inserting it in your phone.
4. Check if the SIM is inserted corrected. Try taking it and sliding it in a few times and make sure it goes in smoothly.
Read Things you should do after purchasing the Moto G
I am getting problems with Moto G after the Android KitKat update. Many people are reporting similar problems with the Android update. Is it really a problem with KitKat or with the phone itself? I am not able to figure out. I tried to contact the customer support and they too have no clue.