Why Does Edge Centres / QuadraNet Owe Us $13,000?
I wanted to share an ongoing issue our company is facing with QuadraNet, which is now under new ownership by Edge Centres. We're dealing with a significant financial mishap where we were wrongly billed around $13,000 for a server we had canceled years ago. This has turned into a rather frustrating ordeal. (Note that in TrustPilot, there is a review from 2023, by someone claiming the exact same problem, being charged for months without notice for a canceled server.)Our accountant spotted the error during a routine check, noticing we were still being charged for this server long after the cancellation. We reached out to QuadraNet to address this as soon as we noticed.
Response from QuadraNet: Initially, it seemed promising. Michael Lowe, the Chief Revenue Officer, admitted the error was due to a PayPal subscription not canceled when we terminated the server. He proposed a repayment plan, but this wasn't just an oversight—other customers had faced the same issue before. Despite knowing, they let it happen, costing us $13,000.
What's Happening Now: Despite Michael Lowe's promises, we've seen no action. The process has been dragged out, and our repeated attempts to escalate the matter have not resulted in any progress. They have not replied to our emails for several weeks, and we have not received any repayment. They shut down our two servers without notice, causing us further financial damage. Since we're based in Europe, taking legal action is more difficult and may cost more than what they owe us.
Since Edge Centres has recently acquired QuadraNet, they are now responsible for handling this. We expected that this change might bring a swift resolution, considering new management might want to clean up such issues. However, that hasn't been the case.
For your information: As of the time of this post's publication (August 29, 2024), we have received 6 refunds from PayPal for overcharges that occurred within the last 60 days, but they still owe us more than $10,000.
It's quite disheartening. We trusted them to handle this professionally, but the lack of urgency or seeming indifference has been disappointing. It's not just about the money; it's about the principle and the need for businesses to operate transparently and responsibly. We strongly recommend anyone reading this to avoid any type of business with either QuadraNet or Edge Centers.
Has anyone else here dealt with similar issues? Any advice on how to get this resolved more effectively would be greatly appreciated. It feels like we're at a standstill and not sure what else can be done to expedite this. In the meantime, again, we recommend that you avoid doing business with these companies.