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Category: Other Tools
#26245
Follow the steps below so you can continue updating QuickBooks Desktop without any issues.
Step 1: Log in to your computer as an administrator
-But I already logged in as a different user.
-Right-click on the QuickBooks Desktop icon, then select Run as Administrator. This will change your access to administrator.
Step 2: Stop your antivirus application and rename folders
-On your keyboard, press Ctrl+Shift+Esc to open Task Manager.
-Go to the Processes tab, then look for [ANTIVIRUS].exe.
-Example: Spy Sweeper.exe.
-Select End Process.
-Rename the QuickBooks update folder.
-On your keyboard, press Windows key+E to open File Explorer.
-Go to C:\Program Files\Intuit\QuickBooks(year)\Components.
-For 64-bit users, go to C:\Program Files(x86)\Intuit\Quickbooks(year)\Components.
-Right-click on the downloadqbXX folder, then select Rename. Note that XX stands for the year version of your QuickBooks.
-Add .old to the end of the name.
Step 3: Turn off User Account Control (UAC)
-Windows 7 and 8: temporarily turn off UAC.
-Windows 10: proceed to step 4.
Step 4: Perform a clean install in Selective Startup
-For more information, see Install or uninstall Desktop in Selective Startup.
Regards,
Rachel Gomez
Step 1: Log in to your computer as an administrator
-But I already logged in as a different user.
-Right-click on the QuickBooks Desktop icon, then select Run as Administrator. This will change your access to administrator.
Step 2: Stop your antivirus application and rename folders
-On your keyboard, press Ctrl+Shift+Esc to open Task Manager.
-Go to the Processes tab, then look for [ANTIVIRUS].exe.
-Example: Spy Sweeper.exe.
-Select End Process.
-Rename the QuickBooks update folder.
-On your keyboard, press Windows key+E to open File Explorer.
-Go to C:\Program Files\Intuit\QuickBooks(year)\Components.
-For 64-bit users, go to C:\Program Files(x86)\Intuit\Quickbooks(year)\Components.
-Right-click on the downloadqbXX folder, then select Rename. Note that XX stands for the year version of your QuickBooks.
-Add .old to the end of the name.
Step 3: Turn off User Account Control (UAC)
-Windows 7 and 8: temporarily turn off UAC.
-Windows 10: proceed to step 4.
Step 4: Perform a clean install in Selective Startup
-For more information, see Install or uninstall Desktop in Selective Startup.
Regards,
Rachel Gomez
#26478
Stop your antivirus app and rename folders
Press Ctrl+Shift+Esc on your keyboard to open the Task Manager.
Go to Processes, then look for [ANTIVIRUS].exe. Example: Spy Sweeper.exe.
Select End Process.
Rename the QuickBooks update folder.
Try to update QuickBooks Desktop again.
Hope This Works,
Peter
Press Ctrl+Shift+Esc on your keyboard to open the Task Manager.
Go to Processes, then look for [ANTIVIRUS].exe. Example: Spy Sweeper.exe.
Select End Process.
Rename the QuickBooks update folder.
Try to update QuickBooks Desktop again.
Hope This Works,
Peter
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