A game like Genshin impact requires a minimum RAM size of 8GB but 16 GB is highly recommended. In addition, having a good processor like Intel i7 or AMD Ryzen 5 and a graphics card like Nvidia GForce will enhance the gaming experience. Please make sure your laptop has the above configurations.
-File Checker and see if there're any system files missing or corrupted. If there are any, the sfc /scannow command (System File Checker) will repair them.
-Run Command Prompt as administrator.
-Type sfc /scannow and press Enter.
-It should begin running a system scan, and will take some time. When it finishes, restart your computer and check if it has fixed your problem.