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  • Category: Installation and Setup

    Laptop hanging whenever used for playing video games

    my laptop is hanging whenever i play games. a game like genshin impact. after a few minutes, like 3-4, my laptop hangs and shows red blue and yellow colors at some parts of the screen. if not this early, it hangs whenever i stop playing the game or when i unplug my laptop from charging. it takes a few mintues like 1-2 then turns black. i am very frustrated about this and need help on how to fix this.
  • #26138
    @javi barro,
    A game like Genshin impact requires a minimum RAM size of 8GB but 16 GB is highly recommended. In addition, having a good processor like Intel i7 or AMD Ryzen 5 and a graphics card like Nvidia GForce will enhance the gaming experience. Please make sure your laptop has the above configurations.

  • #26231
    Yes for gaming purpose you should have minimum 8 gb ram and good processor you also have to better graphics card in your pc

  • #26243
    Your "computer freezes during gameplay" issue may also be caused by system file corruption. You can run System

    -File Checker and see if there're any system files missing or corrupted. If there are any, the sfc /scannow command (System File Checker) will repair them.
    -Run Command Prompt as administrator.
    -Type sfc /scannow and press Enter.
    -It should begin running a system scan, and will take some time. When it finishes, restart your computer and check if it has fixed your problem.

    Regards,
    Rachel Gomez


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