Category: Advertising

12 Apr 2017 22:10

Joined:	12/04/2017
Level:	Bronze
Points:	0

Points:	2

36in 2007 Vizeo model: VW37L HDTV10A screen/power off problem

Are you facing trouble with your current TV? Ask our technical experts to find you the best solution.

This tv was given to me by a friend, so unsure of the history or if the problem was caused by something or it's just old and done for. The Vizeo logo lights up as it should while powering on as white as well as orange when power is off. When starting up, a wide white vertical line on both bottom sides of the screen starts to appear and before they reach mid-way the screen goes blank as if it were on an HDMI setting not connected to any system. It also has an almost unnoticeable high pitched repetitive beeping sound. The Power button works when turned on, but has no response when trying to turn off. The only way to turn it off is to unplug it manually. Cannot access the menu settings to try to format or reset, channels or volume are unavailable as well.

Just curious to see if fixing it would be cheaper than just buying a new one.

#12543

12 Apr 2017 23:50

Joined:	06/01/2012
Level:	Diamond
Points:	54015

Points:	4 (Rs 4)

Sounds like a motherboard problem.
The best way to proceed will be to call the customer care center and tell them the symptoms. They should be able to give you a figure on the amount required for repair. Otherwise, they will send a technician who will be able to tell you the amount required for repair. You can then decide whether to repair or buy a new one. The Technician would of course demand a nominal amount for his/her visit.

Whether you should go for repair or replacement would depend on how old is your television. If it is too (<5 years) old then you can consider it a signal to get an upgrade but otherwise, a repair can be kept on the cards.

#12564

27 Apr 2017 21:47

Joined:	01/01/2015
Level:	Gold
Points:	41445

Points:	3 (Rs 3)

This appears to be a technical issue on the television set. I would advise you to consult the authorized technician to get the issue resolved. Get an estimate of how much would the repair cost be - that is if the TV is likely to get repaired.
Depending upon the exact problem that your TV is facing and the cost of repair, you can decide on further course of action. If the TV has grown quite old, maybe it is time you should decide to replace it.

Live....and Let Live!

#12578

10 May 2017 16:17

Joined:	26/06/2015
Level:	Diamond
Points:	15397

Points:	4 (Rs 4)

This definitely looks like some motherboard and control mechanism issue. And adding to that it has the display issue too. We faced similar issue with the Panasonic and it was related to the control mechanism that feeds the display. So this can be one thing that you may have to get corrected with the TVs service center. If the TV is in warranty then minor motherboard repairs are free and you just pay for the service charge. In case of display issue and motherboard issue combined that may end up costing you a lot. So if it's new TV then get it replaced under warranty. If the cost exceeds the repair cost, then it's worth buying a new TV. But for that I think it'd be wise to discuss the cost and repairs with the technician. This way you can decide whither to repair the unit or replace it with some other model.

36in 2007 Vizeo model: VW37L HDTV10A screen/power off problem

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