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  • Category: Software

    How to resolve PC getting constantly stuck

    Fed up of having your computer system being constantly stuck? Let our experts guide you on how to resolve the problem.

    My system gets stuck often. Please help me. At times my computer gets stick, both video and audio. It does not respond to the keyboard or mouse at all. I have to hard reboot to get it online. The motherboard error code is just "AA". As of now it has Windows 8 Pro with motherboard and graphics card drivers installed and nothing else. I have checked memory performance with "rammon" tool and all the drivers are up-to-date. The CPU has 5 fans and the room temperature is always cold. So I don't think it is an over-heating issue. I have even tried windows 7. Still the same issue. I have tried eliminating my TV and receiver by connecting directly to 32" Samsung TV and ran it for a day and it stuck after a day. I emptied some RAM slots and tried running the system with less RAM still the same issue. I re-installed chipset and graphics card drivers. I dont see any performance issues or bottlenecks.

    Following is the CPU configuration:
    AMD FX 9590 Processor
    ASUS Crosshair V Formula-Z AM3+ AMD Motherbord
    Corsair Vengeance Pro 32GB 4 x 8GB DDR3 2400MHz C11 Memory
    Sapphire Radeon R7 240 4GB DDR3 HDMI/DVI-D/VGA with Boost PCI-Express Graphics Card
    Primery or boot disk - PNY - CS1100 960GB Internal SATA III Solid State Drive.
    wireless keyboard and mouse

    I connect my CPU to following:
    Onkyo TX-NR636 7.2-Ch Dolby Atmos Ready Network A/V Receiver (which gets connects to my TV and Onkyo SKS-HT870 7.1 home theater using two HDMI cables)
    Sony KDL75W850C 75-Inch 1080p 3D Smart LED TV (2015 Model)
  • Answers

    4 Answers found.
  • Here are few things you can do:

    1) Clean your system with a good disk cleaning software like, CCCleaner. Free version too is available. There after you run the software, make sure you run the Analyzer. If you find any file that the software is unable to delete, you have to delete that manually.

    2) Get a good Antivirus, and scan your system.

    3) For few days keep your system "shut down" for some time if you generally keep it on sleep or hibernate mode.

    4) You can restore your system back to an earlier point of time it was working fine. You might have to lose a few updates and even files, so make sure you take a complete back up before you click on the "system restore".

    5)If nothing works, you have to take it to a repair shop.

  • There is issue with your SATA Cable connected to your hard-drive. It is loosing data connection regularly which is causing this. Normally due to heavy usage of computer sometime it can damages these cables (normally they are changed while services of your PC). So get a new SATA cable it will cost around Rs. 70 or Rs. 250 for branded one. If issue is not with your SATA Cable then Install a good Antivirus. Don't download pirated one go for an original one from any store. It will cost you around Rs. 1000 but it ensure that there will be no threats or viruses in your system.

    But looking at your issue there is problem with your SATA cable only, it happened with me too.

    Joy Joon

    I am currently pursuing High School and planning to pursue career in Computer. Currently, I work on one of my blog - JTech Articles.

  • The issue is not software related, so any fix related to software won't solve this problem. The issues seems to be from the point of hardware interface. For example HDD making issues with other hardware devices while communicating. So this reflects in working with your operating system. In order to troubleshoot it, remove one hardware device at a time. And try to use it. For example remove TV as your visual display and see if the problem persists. If not then change few other hardware like RAM and interface devices like mouse and keyboard. This way you can make sure of how to change the settings. Most likely this has issue with the following components: A/V Receiver, HDD and graphics card. In such case you have to try to boot the computer by replacing them. This way you can isolate the fault. And if you find any specific device having issue, you can easily replace it or get something compatible.

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