Dell XCD35 - Replacement Issues


Dell has launched lots of mobile phones but it is really difficult to find replacement parts or spare parts in India. If we take a mobile to service center they will replace your old handset with new one.

I bought Dell XCD35 by mid of 2011. The mobile was awesome and the features were great for the price I bought it. Mobiles with same features in other brands are much costlier than this mobile. The mobile was working fine till January 2013 when for the first time I faced display issue. The display was gone and I was not able to use my phone.


I took my phone to a Dell service center. In the service center, they told me that they will not change the display alone for the mobile as they do not have any spare for the product. But instead they told me that they will provide me a new handset for free of cost if the mobile is still under warranty period(Only the handset and not the battery and back cover). Unfortunately, it was not. So they told me that they will charge me Rs 2,000 which was also reasonable. I was happy and said Ok.


I was informed that I will have the new piece in 3 weeks time. Also they wanted the purchase bill copy for the mobile. Fortunately I had it with me. Then started my waiting period. It took more than 2 months for them to deliver the new handset. It is quiet long period and I was in lots of trouble during that period without the mobile. Once I got the mobile I am relived and happy to see the new mobile is working well. I was given a month's time and if I should face any issues during that period they will take care of it.


Though the service is good, I feel if Dell could provide replacement parts it will be helpful for many to get the mobile fixed in one or two days. I hope this article is useful for all Dell mobile users


I have noticed the following with Dell XCD 35 mobile,
1. Heating Issues – Due to some issues in the battery the handset will get heated up easily
2. Microphone Issue – This is one common issue which is common among the Dell mobile users
3. Display Issue – The display of the mobile goes blank and it is almost like having the mobile locked. The mobile will be working fine. Even you will receive the calls. Only thing is you will not be able to attend it.
4. Touch Screen issue – I noticed this rarely but some complained that the touch screen is not working properly. Except for the first one, if you face other issues and take it to the service center, I am sure you will be informed that it will not be serviced and only your old handset will be replaced with new one. If your mobile is in warranty period then you are in safe zone and you will receive a new mobile with free of cost. But still you need to wait a minimum of one month to receive it. But if your mobile is not under warranty period then you will have to pay Rs 2,000 and still have to wait at least for a month to get the product. Some time it will even take more time for you to receive the new goods.

Also Read Orange San Diego Review, features and specifications


Comments

Author: Senthil Kumar19 Apr 2013 Member Level: Bronze   Points : 0

Hi All,

This is my first review and I hope I can share some of my experience which can be turned into useful reviews.

Guest Author: amit18 Jun 2013

Hi Senthil,

Thanks for the detailed review. I am facing the same problem. Could you please let me know in which Dell service center you got new handset for Rs. 2000. You could also mail me at amitvilla2004@gmail.com

I called the service center, they were asking for Rs. 5000 for replacing the handset.

Author: Senthil Kumar18 Jun 2013 Member Level: Bronze   Points : 0

Hi Amit,

I got the new handset from Dell service center in Harrington Road, chetpet, chennai

Author: amit18 Jun 2013 Member Level: Bronze   Points : 0

Thanks bro for sending the service center details. Will contact you incase I need further help.

Amit

Guest Author: Garry29 Jul 2013

My Dell CD35 phone is giving display problems. The display is not working anymore. Phone is out of warranty. How can I get it repaired? How to contact Dell mobile phone customer support? Will they charge me a fee for repairing the phone? What are their replacement policies?

Guest Author: Kiran kumbhar20 Mar 2015

My Dell CD35 phone is giving display problems. The display is not working anymore. Phone is out of warranty. How can I get it repaired? How to contact Dell mobile phone customer support? Will they charge me a fee for repairing the phone? What are their replacement policies?

Guest Author: Ashu06 Jul 2015

I want display of Dell xcd 35. Where to get this any idea?

Guest Author: amit09 Jul 2015

Hi, I have a Dell xcd35 mobile which I don't use. I can sell the display to you in case you need it, for Rs. 1200.



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