Gobol.in, a new entrant in the online shopping Market
The Indian e-Commerce market has been on steroids for some time now, spawning many a clone of successful models in the west. The latest entrant into the crowded market attempts to make a name for itself by spinning the traditional notion of discounting on its head. Welcome to Gobol – India's first surplus online store. In simpler words, Gobol (or Go Big On Life) takes the popular concept of seconds shopping online.
Gobol.in currently sells products in the following 6 categories: Mobile Phones, Computers, Home and Kitchen Appliances, TV and Audio, Personal and Healthcare, Cameras.
Classification of products on Gobol
Their products can be classified into the following discount sections:
Factory Seconds: The factory seconds are basically brand new and unused electronics that are priced lower because they might bear some minor unnoticeable cosmetic blemishes. It could be something like minor scratches. These products could also be demonstration units used in stores, product review or shows. In case of products such as mobile phones, Factory Seconds could also be products which were called back and repaired by the brands. The most attractive feature of Gobol's factory seconds is that it has complete warranty from the brand (unless not specified).
Surplus: Gobol's surplus electronics product range includes those products that have been superseded by newer versions. Such products are absolutely brand new and unused, though obsolete. If a brand wants to release another version, it collects all the previous versions and sells it at a cheaper rate so that the sale could happen fast. The prices are about 25 to 40% lower than that of the new ones. All the features are available and you have nothing to lose, you only gain! It is a marketing strategy. These products also have warranty from the manufacturer unless specified.
Carton Damaged: This product range from Gobol includes items, which had their cartons damaged during transit. Such products are in perfect working condition, absolutely brand new and unused. These products will be sent back for testing and for packaging again after which they are put back for sale. These products also have warranty from the manufacturers unless specified.
Refurbished: Gobol's refurbished product range includes items that have been restored to proper working condition and have undergone a rigorous quality check. These products are those which might have been called back after put to sale or have a tiny defect. These products are tested thoroughly and given a lot of attention after resolving the defect to make sure that there are no defects. These could have been used for sometime. They may not be brand new products - hence the low cost. Also, unlike other products they have limited warranty and the return policy is different. Do note that you could get the most wanted product in the market here.
Also See: Top 3 sites to buy refurbished goods online in India
Super Buy: Gobol's Super Buy product range includes brand new electronics and gadgets where Gobol has been able to procure awesome deals for its customers. These products have complete warranty and are the highly competitive products in the market.
Review and features of Gobol shopping website
The most attractive feature of Gobol is that it offers low prices and amazing discounts. Their main aim is to provide its customers the best products at the lowest price with warranty from the manufacturer, give the best shopping experience, provide choice of a wide range of brands, timely delivery and customer support - all of this with the proper authorization from the brand. There is currently no such organised online shopping website with all the above mentioned products in the Indian market.
Brands featured on Gobol include Samsung, Panasonic, LG, Dell, HP and Sharp. All products are procured from the brands directly with authorization from the brands and hence quality is assured. This support from the OEM (Original Equipment Manufacturers) means that any product purchased on Gobol can be serviced at the OEMs authorized service centres (unless otherwise specified). The reviews of Gobol by users mainly highlight the huge savings in prices and also the features associated with e-commerce such as Cash on Delivery, Assured Warranty and Free Shipping. They have also provided guides for buying different products on the website.
Gobol manages its own warehousing and delivery logistics, which the company claims, allows it better control. In addition, all products are shipped with theft and damage insurance cover thus guaranteeing the customer against losses in transit. Delivery is currently free but the lead times are subject to stock availability and location of delivery. The delivery is done through reputed courier services in the area. It also provides the franchise option with attractive deals. Check their website to learn more. Gobol has received several accolades for its innovation and franchise model.
Warranty of the products on Gobol
Two types of warranty are available on the products:
This warranty is provided by the brand or the manufacturer of the respective product. After buying a product from Gobol, the warranty can be obtained from the service centre in the locality by providing the invoice. The Factory Seconds, Surplus, Carton Damaged and Super Buy products come under these.
This warranty is provided only for a short span of time. Or it could also be on certain parts of the product. It depends on the electronic products purchased. This is provided either by the brand/manufacturer or also Gobol. The Refurbished products have limited warranty.
The price mentioned in the Gobol site is the final one. You don't have to pay extra charges. Payments can be done through various channels such as:
The credit cards should be issued in India. They currently do not support international credit cards. Their mobile application and site also don't support mobile payments. They are currently working on it
How to contact Gobol.in Customer Service
If you are not happy with the product(s) received, the return policy of Gobol allows return of the products within 7 days of receipt. You have to place a request with the customer care executive and return the product to the warehouse it was shipped from. Make sure that it is in the original state with the packing and accessories as delivered. The process can take up to 15 days. The order can be cancelled only within 24 hours after placing the order. They also have a toll free number 1-800-419-3283 for customer support. You could also contact them via firstname.lastname@example.org.
Tony John is a professional blogger from India, who started his first Weblog in 1998 at Tripod.com. Tony switched to blogging as a passion blended business in the year 2000 and currently operates several popular web properties including IndiaStudyChannel.com, Techulator.com, dotnetspider.com and many more.
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Although E commerce market is crowded but with the unique features which Gobol is providing can make a difference. Specially the features like Factory Second, Surplus are quite interesting.
Yes, I too visited Gobol, and found it very genuine. I have had an awesome experience with it. A few days ago I ordered a Samsung Galaxy Tab 10.1 at a 45% discount with a year's warranty and it was shipped within few days in a perfectly working condition. so, I plan to order some more products from the site.
Below you can find the link.
This is one of the worst online shopping portal in India. The products are 3rd class. They send duplicate products and customer service is worst at Gobol.
I bought a Dell laptop from them, which started to give trouble within one month. I literally had to beg and fall in to their legs to repair it or replace or give the money back. They are doing nothing. I am still on to them. It has been a month I raised a complaint.
Also, I ordered a Philips Sound Player, but I returned it. According to them, the money is been refunded but God knows in which account they credited. I need to fight for this also.
Sorry to hear your bad experience with Gobol. Can you please share your order date or order number so that your review will look more genuine to others? Also, if the people from Gobol stumble upon this review, they may help you if they can identify your order.
After reading the thread of comments, I would like to share my experience with gobol.
Well last week only I ordered a Westinghouse WHLSE3801 Ladies Shaver from Gobol, which was a surplus product. Though the product was delivered 2 days late, but it was absolutely in perfect working condition, as mentioned by the Customer Support Executive. It feels great when you purchase branded product at a really nominal price (47% discount). I would not mind exploring the other categories of Gobol.
Has anyone used Gobol recently? Has their customer service improved? earlier there were many complaints about their poor support but I think now Gobol service has improved a lot. If anyone has any direct experience with Gobol.in, please share the experience.
I would recommend www.GetAbhi.com if you want to buy shirts, jeans, trousers, etc. It is specialized for men’s clothes & accessories.
Though the concept is good but its a very unfriendly website. It appears that they are only showing the "Sold-out" products. Don't see any logic in it unless you wanted to come into Google searches.
Even "exclude Out of Stock" option takes hell of time to strike out the products.
I have also seen very bad experience with GoBol. They are not ready to return my money, also I am following with their customer care team. Not got any satisfactory answers from them almost 21 days gone. Not got any positive repose. We can reach only their customer care team. No one ready to take respectability.
My order no - 100029250
I already returned the product in 7 days. Hope you understand the issue.
I'm sorry to hear your bad experience with Gobol. It is a common scenario in India that eCommerce sites will start with lot of promises and also offer good experience in the beginning. Once they get some market share, they reduce their resources and quality of service goes down.
Hope you will be able to resolve your issues very soon and Gobol will respond according to your satisfaction. All the best.
Kindly help if you can provide the concern person's name of Go Bol Highter authority where i can get my solution, it will be helpful for me as currently i am unable to reach any responsible person of Go Bol.
The worst Service & Customer Care Executive, I have ever seen in my entire life.
I ordered a phone and paid through Internet Banking. The payment was done and money has been deducted from my account, but I didn't get any message from GOBOL.IN
When I called on your Customer Care no., a guy picked up the call and
First of all he told me that he couldn't do anything because I didn't get any message on my e-mail id from www.gobol.in.
Then after arguing for a few minutes, he asked my name and then told me my order no. and after that he told me that it's my mistake that I didn't get message of confirmation.
Wao. I think what he told is actually right. It's really my fault that I thought to buy from the so called company website GOBOL.IN and I am a fool that I paid it upfront without thinking about the credibility of this company. Really, I should curse myself for BELIEVING in GOBOL.IN.
Even the way the Customer Care Executive was talking to me was rude and pathetic. He was not at all cooperative. Even he clearly told that there was no point in discussing these things. Great. I deserve this type of treatment because I believed in GOBOL.IN.
Fantastic. I can never imagine even in my worst dreams that such kind of SERVICE & TREATMENT to customers even exist in anywhere in the world.
This company is not good as they are not giving proper answer to the buyer and in replacement case they are very bad. So please don't buy from this site.
Good electronics products seem to be there on GoBol. I also saw many electronics products with low prices in India from Moskart.
Gobol.in is the worst. Do not use this poor website.
Hi Tony, I purchased a laptop, (Order # 100083321), and found a downgraded version being sent. The product was not even tested before being sent. It was dusty, the DVD R/W needed to be cleaned before I could test it. The battery gave a warning immediately that it needed to be replaced. Its a awful site.
If the do not respond I am going to sue them.
This is pertaining to the conversation i had with your customer support team today as on 1st june 16. I would like to bring to your notice that the phone which i had purchased less than a month back from your website has developed issues that has left me totally frustrated and anguished.
I had ordered an Apple iPhone 5S, A1533 64 GB (Grey) from your gobol website on 10th june 16 under the name of Mr. SAGAR MAHESH PATIL , Address: Dutt Smruti housing society, kahredev nagar, Chembur east , Mumbai 400071.
Details: Order no. 100114334
Shipment through : Ecom Express
Shipment tracking number : 724309048
which was delivered after 2-3 days as being COD order i had paid in cash to the courier guy after receiving the order.
the very evening hen i configured the phone i noticed few lags while fiddling through the menu but ignored it but it became frequent and often my phone all of sudden started lagging in mid of the operation or call. After restarting the phone i thought resolution has been found but till date the problem is still persisting.
Yesterday evening while making a call i noticed a small crack on my phone which in no time got bigger. i have been taking utmost care in handling the phone and to see all dis in less than a month phone develop a crack without any mishandling is quite surprising.
With the positive reviews about your service i blindly trusted and spent my hard earning on to be supposedly good quality phone but now my faith is shaken a bit and expect you to bring my faith and trust back in your company.
With a suggestion from your customer support team i am enclosing the photograph of the crack on my phone and attaching the bill receipt. Hope to get my issue resolved on priority basis