How good is Flipkart.com?


In this article read the experience of my shopping through flipcart. I would very happy to share my own experience in flipcart for whatever I need to buy. Shopping with flipkart is always a great pleasure. Customer service, packaging and delivery time are excellent. It offers 30 day replacement guarantee on the products which is great.

Flipkart.com online shopping in India but ever since its inception various other online shopping websites have come up. The question now is, 'How good is flipkart.com?'. Let's go over every aspect of the website to establish whether one should opt for it or not.

Before browsing through the options on any site, most people have a pre conceived idea as to what they wish to purchase. Initially flipkart.com was popular for its online collection of books but they have largely expanded their range of products since. The categories include Mobiles, computers and peripherals, watches, wallets and bags, books, home and kitchen appliances, movies, music and very recently they have introduced clothing and footwear in their selection.

I have made quite a few purchases from flipkart.com. Initially I used to order books regularly, almost on a weekly basis. I was mighty impressed with their timing. The average delivery time mentioned on the website is between 3-4 days although they make it a point to deliver the product within 2 days. In rare cases the delivery time is given up to 7 days but it is the upper limit. As far as my experience with the purchases is concerned, my orders have always been delivered on or before time.

I have purchased a couple of mobile phones as well from the site. Mostly while purchasing electronic devices or mobile phones, one is worried about receiving a faulty or damaged device. Flipkart.com offers a 30 day replacement guarantee on all its products which they maintain pretty well.
Flipcart
Flipkart.com also brings offers on a timely basis. They either introduce up to 30% discount on their products or give away freebies along with them. I had recently purchased the new Samsung Galaxy Note 2 from them and in a promotion they included the cover and Bluetooth headset for just an additional 400 rupees which would have otherwise cost almost 2000 rupees extra. Similarly all their books are usually marked at least 10-15% lower than the market price and this goes up to 40%. The only drawback in terms of book purchase is that they include an additional 30 rupees delivery charge for an order below 300 rupees. Sometimes, especially during festive seasons they bring out many offers in the form of promo codes which are sent to your email.

They have a comprehensive order system through which you can track your order at every stage. They initial order receipt is sent to your mobile and email immediately. As soon as the product is sent for shipment you will receive another mail certifying it. They also provide an order number which helps you know the exact status of your order. This also facilitates any correspondence with their customer service team.

In my entire experience with flipkart.com, I have only faced an issue with their out of stock products. Some products despite being 'Out of Stock' are shown to be 'In Stock' and it is not until the payment page that you are intimated about this. Their customer service has been of little help in this scenario. Their customer service is properly operational in all other circumstances and responds to mails within 24hours. Any other order related information is available 24x7 on their helpline and by far no issues have come up with that.

Also Read: eCommerce Website Reviews and Online Shopping

On a concluding note I would say that after purchasing over 20 books, 2 mobile phones, and a few other small products, flipkart.com has always delivered good quality, well packaged products at competitive prices within the prescribed time period without any delay and as a customer as well as a critique I am impressed with their service.



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