Shopclues.com: A review of India's first and largest managed marketplace


This article deals with India's first and largest managed marketplace- Shopclues.com which offers a trusted and safe online shopping experience. This article also includes information about its website, deals, specialty, customer support, return policy and my own experience. This article will really helps you to know about this website, its features etc which will be helpful in your online shopping.

Shopclues.com official logo

Shopclues.com


Shopclues.com which is India's first and largest managed marketplace was started in July 2011 in Silicon valley. This website connects buyers and sellers online and offers a trusted and safe online experience. Shopclues provides a wide range of branded categories like mobiles, tablets, computers, accessories, home appliances, cameras, electronics, fashion products, jewelery, watches, health and beauty products, garden, books, media, gaming, kids store, gifts, flowers, sports items, pets supplies and auto accessories at a cheap rate with fast delivery and good customer support. They offer over 1,500 global and regional brands, thousands of online stores, retailers and over 125k products across 450+ categories. Shopclues ships their products to more than 7,000 cities, with the largest offering of EMI plans at 0% interest. They have 200 employees in India, based out of Gurgaon, New Delhi, Mumbai and Vadodara.

Speciality and Deals offered by Shopclues.com


The main specialty of Shopclues.com is its cheap price for branded items. Another specialty is its 'Clues Bucks'. Clues Bucks is another way provided by Shopclues to help customers, as well as to attract them to the website again and again for continued support. Every time a customer buys an item from Shopclues.com the website will credit the buyers account with 2% of purchase price known as Clues Bucks. The customer can then redeem this credit at Shopclues.com for their next purchase. Clues Bucks earned by a customer from his purchases are valid for a period of one year. Shopclues.com will run promotions from time to time and these Clues Bucks will be valid for 45-60 days. They also offer deals at the time of special events and festivals giving a deduction of 5% to 90% on prices. This project will attract more customers towards the website. This time Shopclues offers a wide range of discounts because of Christmas and New year events.

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Payment options


Shopclues.com offers a wide range of payment options like Net banking, Equated Monthly Installments (EMI>, Credit card, ATM card/Debit card, Mobile payment, Itzs cash card and Cash on Delivery (COD). In these payment options Cash on Delivery (COD) is the most attractive and uses friendly payment options. Banks acceptable for Net banking are clearly mentioned in the website and this information will help users who want to pay online. Another attractive payment option is the 0% interest EMI plan. The highlights of this EMI plan is that it offers 3, 6, 9 and 12 months of EMI plans. The banks available for EMI payment are HDFC, Citi bank, ICICI, Axis bank, Kotak, and Stan-chart bank. User can choose EMI options for a minimum order value of Rs.1,500. Each EMI option needs certain processing fees and this is a Rs.99 processing fee for 3 months, Rs.459 for 6 months, Rs.1,459 for 9 months, and Rs.2,459 for 12 months. The buyer will not get refunded with the processing fee if he/she cancels their EMI order.

Return policy


Return policy at Shopclues.com offers a 10 days return guarantee if you received a defective product. You can ship it back to them and they will refund all your money back. The criterias for a return policy are wrong size, wrong color, wrong quantity, defective item, damaged or a significantly different item from the description given by the merchant. You will not able the gain the return policy if it is used/worn or altered, exhibits physical damage to the box or to the product, product is returned without original packaging and if the accessories or the serial number is tampered with. In my opinion Shopclues.com needs to improve their return policy by increasing the time for return. Most online shopping websites offer atleast a 30 days return policy and some others offer a return policy of up to a 100 days.

Customer support


Shopclues.com offers a very good pre and post sale customer support on their products. Users get up to date information about the items which they have ordered. You will get answers for all your queries within 24 hours of the incident. You can ask questions by calling or by mailing Shopclues.com but mailing is the most prefered way.

My own experience


I didn't buy a lot of items however I did buy from this website a pair of fancy LED lights for my bike. I am satisfied with shopping here because they provide good customer support and the packing is really good. I am excited about seeing the offer prices in the sales for Christmas and New year. In my opinion Shopclues is a very good online shopping website which provides branded items at a cheap rate. The one and only negative point I found on this website is their return policy, other wise it is really outstanding.


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Comments

Guest Author: J. Dominic12 May 2013

I was tempted to buy a product at Shopclues.com. After seeing the number of complaints at Mouthshut.com and Consumerdaddy.com I will have decided to go with Flipkart and others.

Author: Muhammed Aneez12 May 2013 Member Level: Gold   Points : 3

Dont just leave shopclues by just seeing the words of others. I already made alot of purchases from this website (more than Rs. 10000/-). I can ensure you that they are providing the best deals and cheap rates for the products. I am sure that you will be satisfied 100% if you shop with them. But the only one problem is with their customer support. They are very slow on processing the complaint emails. But you can contact them easily by just calling them and you can solve your problems.

Guest Author: Reddy29 May 2013

I purchased 2 times of worth 98 and 446. After making the payment, I got mail saying that the amount of 258 and 286 received for that. And now, they delivered only the first product[98] and said that the second one was out of stock.

So they will be refunding the amount of 286, but I am supposed to get 446. Please don't purchase multiple items at once. And don't believe this site.

Guest Author: Abhijith V M08 Aug 2013

I purchased a product from shopclues and they sent me a fake one. The order took more than 10 days. In the page, it says original HTC headset. But the headset is not original. It is just a duplicate one with HTC logo in it. Very cheap quality. I was forced to buy this product due to misunderstanding provided by the seller. You guys have literally cheated me and I demand a money back for this product. Your delivery even sucks because it says Rs.240 price and they took Rs.252 from me with no reason. The worst online shopping I have ever seen. I've written a complete review about this here:

http://www.hackerswindow.com/2013/07/shopclues-com-the-worst-online-shopping-website-ever.html

Guest Author: lalit chawla26 Nov 2013

I am not satisfied about the Product which I purchased from Shopclues. This is the second time I got the worst quality product from your site. I Bought same product from the other site but the quality of the product is better then the quality i got from ur site. I totally disappoint.

Author: Muhammed Aneez13 Jan 2014 Member Level: Gold   Points : 3

From my own experience in Shopclues.com I find that if you are buying any branded products like smartphones, tablet PC's, desktops, laptops and its accessories and electronics products such as induction cooker, or mixer grinder then you can go for Shopclues. If you want to buy any type of clothing, footwear etc which are not having any warranty or brands go for Myntra or Jabong.

Guest Author: Ebby27 Mar 2014

Am a frequent internet shopper and had the misfortune of transacting with Shop Clues.com. I ordered a Louis Phillipe Vest Coat of size 44 (XXL) , paid by credit card but when the delivery came, it was a size 42 (XL) product of the same company. This was on the 12th of March 2014 and from then to date, I have running from pillar to post for a replacement with the correct size. I have called them enumerable times and wrote to them at least 8 times. Each time I write or call, I am given a new ticket number and hollow promise that the issue would be sorted out. Ultimately, fed up, I posted my experience on their Facebook site so that others would learn from my naivety and refrain from shopping with Shop Clues. But the post was removed from their site, minutes after it was posted, showing their true intentions of hiding customer experiences and defrauding more people. Often one would notice that the lowest price for any article would be shown by Shop Clues. But these are bogus claims and when the delivery comes the product given would not be what you have ordered. Most of their products are available only on outright payment without COD. In my case, I was told by them that the refund process takes 45 days. Thus they not only keep your money for this time but also through their bogus claim, would have blocked your chance of buying the product from other genuine sites at good rates. Further inquiry has shown that the so called California based Shop Clues is the brain child of Sandeep Aggarwal who is now imprisoned in the US for major fraud. That being their pedigree, I would advise potential customers to proceed with caution. It was not the lose of money that I affronts me, but the fact that they have brazenly exploited my trust and lose laws of India to cheat me without offering any signs of contrition for the mistake. On my part, I am now on a crusade to expose their true colors to all friends and acquaintances and to this extent, have posted my experience in my office ( in this location of my Company there are 3600 people working) and am happy to say that my warning has had the desired result. A colleague who was to buy a Samsung 46 " LED TV which Shop Clues was citing was on 30% discount has opted out. There were a few others also who cancelled their plans to buy from Shop Clues after my notice. Furthermore, my notice had also motivated 4 other people who were also defrauded by Shop Clues to put up their experience. The more the merrier. For reference, my Order No was 11901005. Hope my experience serves as a learning for others who intend to buy from this fraudulent shopping site. Regards, Ebby

Guest Author: Nitin05 Apr 2014

I ordered from this site many times and every time I got the product as shown and on time but this time I ordered a a battery charger and 4 AA batteries order no. 12285567 and like always I paid for them in advance through net banking. After 5 days, I received the A batteries only and an email was sent to me that the charger is not available. I will have to wait few days more and now after almost 11 days the order for the charger is showing cancelled and they have not refunded my money or sent me anything. After calling the customer care almost everyday from last 4 days they are saying that they wont take the batteries back as they are delivered on time and are well and the amount for the charger will be refunded as soon as possible. Without the charger, the batteries are useless for me and as Shopclues is not taking them back or delivering me the charger. I have lost my money completely. I am regular buyer from this site but now I have lost my faith. I still have almost 4 items in my shopping cart on the site but I don't feel like ordering them as am not sure if I will get them or not after paying for them in advance.

Guest Author: Arjun Bhattacharya28 Apr 2014

Shopclues is the worst shopping website ever i have seen. They deliver wrong product and they don't accept their fault. You try to convince them softly, they don't listen. You threat them of taking some legal action, they don't bother. they are the smart theives. They canceled my return request after the product which i ordered was out of stock. You cannot see the product in their website which you ordered. They firstly removed all the evidence of my order from their website, then declined my return request. No before that. Don't ever buy any product from shopclues. They will rob you and wont accept their fault.

Author: Muhammed Aneez28 Apr 2014 Member Level: Gold   Points : 4

After purchasing a lot from Shopclues I also tasted their fraud policies. I tried their replacement policy as well as refund, and I found that they are also one of the top cheaters in the e-commerce world. Soon I will submit my refund and replacement policies with Shopclues in Techulator.

Guest Author: Abhishek Joshi20 Jun 2014

Shopclues reviews are just opposite to what you have written

http://www.reviewmatters.com/company/www.shopclues.com

Guest Author: Ramesh tumbadia30 Jun 2014

I already made a lot of purchases from this website. I can ensure you that they are providing the best deals and cheap rates for the products. I am sure that you will be satisfied 100% if you shop with them.

Guest Author: hari28 Jul 2014

Google with 'shoupclues complaints', you will see lot of sufferrers. I am one of them.

I have ordered Bose earphones from shopclues. They have sent a cheap quality fake headphone.

when i called and ask for return they say it is 100 % genuine and they will not return.

All the customers are having the similar experience with shopclues.com.

http://www.grahakseva.com/topic/shopcluescom?page=1

Guest Author: ashu03 Aug 2014

I bought an ONTO brand headphone. When I received it, it was a defective one and fake too. It was very delicate. Now sound is not coming. Don't buy ELECTRONICS from shopclues. I have done shopping from this site SHOPCLUES but the quality of products is not good at all.

Guest Author: Pramod Mishra03 Jan 2015

Shopclues is India's one of the first PATHETIC online shopping website.

Their support center is full of IDIOTS who have no knowledge of company and business policy.

They do false commitment and at the end of the day end users suffer.

I purchased some products and there expected delivery was 3 to 4 days which actually took more than 11 days. Can you imagine this much delay in shipping a product from Gurgaon to Noida?

POOR QUALITY, POOR DELIVERY, POOR SUPPORT

Don't buy any product from shopclues.com

Guest Author: vijay14 Jan 2015

I bought NEXUS 5 from shopclues and the product was faulty. I applied for replacement and after a week, I didn't receive any feedback from them. Every time we need pursue CC for follow up. Customer care service is also worst. This is a cheating online shopping site. Never buy anything from this site.Be aware.

Guest Author: Chaitanya P21 Jan 2015

Total cheating website, got cheated y ordering a pair of Nike Shoes.

Guest Author: Colonel O P Choudhar04 Mar 2015

I bought Feye 3G WiFi Sim slot router from shopclues.com, which is a branded product and news. The site is giving good service. The staff is highly well mannered and courteous. There is also timely delivery of orders.

Author: Hemali Sathiya13 Apr 2015 Member Level: Bronze   Points : 20

It's the worst site to shop anything. They cheat people. I am suggesting to everyone to read reviews at least once at http://www.buyingiq.com/sellers/shopclues/ before buying anything from shopclues.com.

I have also very bad experience and customer support also worst. I am calling from last 25 days for refund as delivered product is different, missing and defective. I also paid courier charges as pick up service is not available at my native place. They are also not refunding it to bank account. I called many times. They replied that courier men will come to your place for pick up and after one week they said pick service not available. So I sent it from my side. First they were saying you will get courier charges too. Now they are saying It will be refunded on clues account only as per our policy. They are trying to make us fools and cheating people. They are showing high quality product and delivering poor quality one. Very bad experience with customers supports too, all are saying you will get refund in 48 hours - same answers every time. Talked with senior persons too and they also said the same. I have recorded calls too. Mr. Abhishek senior person also hung up my call. They are saying we are not replying by mail every time.

I bought two products and had bad experience for both, order number is 42685681 for dinner set. Refund is still pending for dinner set as they saying technical issues every time.

The other order number is 42716629 urvashi rutela dress - this product they delivered to some other place and sent mail to me your product is delivered and showed status on site that product is delivered. Whenever I called for this issue they were saying that product delivered and then said we are checking where the product is delivered. I want to save others so please read reviews on other sites also. Not enough words to share bad experience.

Guest Author: Sudharshan15 Apr 2015

I wish I had seen these posts before I went in to buy a MI 16000 mAh power bank. The goods arrived exactly on the 13th of April as they had committed. I charged the power bank for 8 hours before usage and to my horror found that there was no charge the next day. I have lodged a complaint with them for immediate pick up and refund, God knows if this will work!!

Guest Author: Brij16 Apr 2015

I had ordered a product from shopclues.com, order no 43503363 dated 25 March, 2015. The delivered product was worst quality and one of the important item from the items supplied in the product was missing. The complaint filed was neither replied nor resolved.

Author: Paresh Gujarati14 May 2015 Member Level: Gold   Points : 2

I have purchased two products from ShopClues and the quality provided by sellers at ShopClues are far better than eBay. Even I got Clue bucks as cash back after my product is delivered to me. I was given 10% cashback when I paid via Mobikwik wallet for entire order value.

Guest Author: Hitesh14 May 2015

I ordered twice from shopclues but both times I faced a lot of difficulties. Finally i cancelled all my orders. The rate they display is not the original one and only once you order you get to know the correct price. They even cancel your order without any notification. There is no proper customer care service either. It is the worst service - they do not reply to emails either. So my advice is not to purchase products from shopclues sine after buying you will face a lot of difficulties. I tried to contact the customer service through mail and phone but no response from them at all.

Guest Author: Aakriti11 Jun 2015

Very good site. Do purchase from Shopclues. Good products at cheap prices.

Guest Author: Wilson Rodrigues24 Jul 2015

Received 40" SAMSUNG LED TV with Broken Screen and shopclues not Providing replacment.

ORDER NO: 59023037
RETURN ID: 1733827
PRODUCT: Samsung 40J5100 Full HD Slim LED Television 40
It was disappointing receiving the product after a delay of 20 days and upon receiving the product. The screen was cracked and when I called the customer care, they asked to file a return complaint which is to be done within 24hrs upon receiving of the product. Which I did and now there is no reply from Shopclues nor anybody turned up to collect the the Broken TV. So I am left with a broken TV at home and all money blocked with Shopclues. I would suggest Flipkart Ebay and Amazon as they are doing better job then this. Even if you have to pay 10k extra for any product, please do and order from Flipkart or from any other site but NOT SHOPCLUES. Else you will end up like me with pain of losing the money and and no replacement.

Guest Author: Rishi09 Feb 2016

Good Post !! There are many site which offers you big discount and coupon for saving on each purchase.



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