6 Factors To Consider Before Selecting A Delivery Partner For Your E-commerce Business


Choosing the right shipping partner for your e-commerce business is as important as establishing the right business model. Your shipping partner can play a very important role in enhancing your brand reputation.

Choosing the right shipping partner for your e-commerce business is as important as establishing the right business model.

Once the product leaves your facility, it's up to your shipping partner to deliver a positive customer experience.You could be doing everything right: making sure your website looks nice, optimizing your online advertising and expanding your product range.

But if you mess things up with the delivery, you're still screwed. It's often the only touchpoint your business has with your customers, so it's important you select the right partner.

Here are some factors to consider, before you decide.

#1: Pricing


Delivery service providers consider a lot of factors when it comes to determining the shipping costs.

Some of the most common factors considered for pricing are package volume, type of product, and type of service.

You have to make a list of all the possible products and package volume you would ship out. Also, ensure you have the best possible price points before signing the contract with the logistics vendor.

However, do not fall into the trap of partnering up with just any parcel delivery service provider simply because they can offer you lower prices.

Because if you do, you might be losing out on customer satisfaction and brand reputation.

So, play it safe! Choose a reputable partner who can offer you decent pricing solutions and high-quality service at the same time.

#2: Cash On Delivery


With the e-commerce industry booming, more and more products are bought online every day.

According to studies, cash on delivery (COD) remains the most popular payment method, with 92% e-commerce customers opting to pay in cash.

So it's best you choose a carrier that supports cash on delivery with a flexible cash collection cycle.

If you are a small business, you might want to make sure that the payment is remitted directly to you in local currency.

#3: Inventory Management


Another major factor to consider is inventory management.

Just make sure that your carrier can integrate easily with your e-commerce or retail inventory databases. This allows for automated inventory control and possibly less headache for you!

Your delivery partner should also be able to provide inventory visibility at all times. It would also be great if you could dynamically control available, held, returned and unavailable stock.

#4: Speed


Don't you want to impress your customers with faster deliveries?

As the e-commerce industry continues to evolve, a rising number of consumers now prefer same day deliveries compared to normal services.

If your customers need instant or even faster deliveries, you simply have to choose a logistics vendor who can assure you of the same.

This way, you can ensure customer satisfaction and brand loyalty.

#5: International Shipping


Do you have international customers?

If so, you must consider a logistics partner who can help you with both local and international shipping at the lowest prices.

Your partner should be able to provide you with warehousing and customs clearance support.

You also have to avoid delays of cross-border e-commerce and have the same point of contact regardless of the shipping destination.

#6: Product Returns


Product returns are almost inevitable when it comes to e-commerce businesses.

There will always be a grumpy customer who doesn't either like the colour of the package or may be the product itself.

On top of that, you will have to deal with problems like refunding, repackaging and a whole lot of other stuff with the returns.

However what most online retailers fail to acknowledge is that this is the perfect opportunity to further enhance your brand reputation.

How do you do it?

By simply providing an easy returns policy for your consumers.

So it's sensible to choose a delivery partner who can provide you with seamless pickup and collection schedule.

It's okay to be cautious before deciding on your shipping partner.

Because when it comes to your business, never leave anything up to chance and hope that things will work out on its own. Just ensure that you pick the best one from the crowd.

Happy Shipping :)


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