Choosing the BestCurrently the Customer Relationship Management Software is collecting a huge amount of applause for uplifting the businesses from every field. With every new day, the software dealing with Customer Care is being upgraded to a more sophisticated version, that understands the need of the consumers, the dealers, the clients and then converts them into a stronger bonding by meeting their demands. If you too are looking for one such tool to enrich your business potential, here is a comprehensive list of the best five software that are making rounds in the market. Check out the details to know, which sounds more apt for your purpose.
Zoho CRMZoho CRM appears equally viable for all small to big organizations who are looking for a complete customer relationship. Zoho has its own lifecycle management solution for managing an "organization-wide Sales and Marketing" that takes care of the entire scenario without a hitch. The features include every single aspect you need for any kind of organization and I found them all in place working and boosting towards building more and more prospective business for every enterprise. They include:
Specialized Email Services, which they call as SalesInbox where it organizes everything so beautifully that you need not struggle to find anything.
Telephony, as they call it, which helps you strike any conversation with its relevant context. One can make calls directly from Zoho CRM with a single-click dial system and can use the call analytics feature to track down the performance of a dedicated team.
Their SalesSignals give you the real-time information on the latest activity and interaction with a customer that takes place and prompts to take the next step in a timely manner that doesn't allow any misunderstanding or negligence to sneak in.
Being Socialis the most important today when you talk business. Zoho CRM tags along the social media into the major sales process by monitoring the latest trends and capturing every new lead that you can get.
Their 24-Hour Support on the Phone, their Support for Tax Topics, User Forums all line up to prove that building up a strong customer base is the very basis of developing a business.
Price: Zoho CRM is popularly available in the following major plans. One can sign up for Free, that allows 10 users, Standard at $12, Professional at $20, Enterprise $ 25 and Ultimate $100.
Salesforce Sales Cloud Lightning ProfessionalAfter an intense comparison, what came up to be one of the most all-rounder performers among the current CRM apps, is the Salesforce Sales Cloud Lightning Professional. The features included in it are almost all-inclusive that any business firm would always look for. They include:
Role-Based User Access, Dedicated Document Library, Workflow Automation, Multi-Currency Support, Capture Leads from Web sites, Integrates With Email Providers, Customized Reports, API Support, Email Tracking Facility, Phone Support for Tax and you can discuss every doubt of yours in the User Forums.
Apart from the above-said features working on Salesforce is a breeze because of its smooth workflow processing. Moreover, the software has a commendable elasticity where you can customize every task based on your requirement. Its Social collaborating feature keeps you free from putting extra efforts and its robust third-party app places you rightly in the marketplace. To try your hands on they give you a Free 30-day trial.
But to be neutral enough, one can say it is expensive, even though you get the value out of every penny spent. To some, the basic packs lack in functionality while others found it a bit harder to learn.
Pipedrive CRMPipedrive is one of the most popular web-based Sales CRM software that I have come across and its major attraction is the pipeline management solution that is specially crafted for the businesses through which they can chalk out their entire gamut of sales activities through the year.
Coming to its features, the most useful among them is the User Forums to start with, as you can have a clean and clear picture on how to use the software at a glance, and it comes really handy when you try to train your employees to use the software. Next is its Smart Sales Email facility that directly drops the relevant emails in your Inbox. There is a Dedicated Document Library where you can store every important document regarding your customer interaction and those can be accessed only through Role-Based Users. The software gives you Multi-Currency Support so that you do not need to struggle with conversion details. The Workflow Automation does its job well, as it is well Integrated with the Email Providers. Moreover, it keeps Capturing Relevant Leads from the Web sites. The software is providing API support. The users would get well Customized Reports of every account and because of its Email Tracking feature, it is less likely that you miss out on some important information.
Price: It would generally cost you $12 per user with a monthly subscription, but you get a discount if you go for an annual payment. To try the software, they give you a free trial of 30 days.
Bitrix24 CRMThe CRM in Bitrix24 comes next in the list as it provides a good platform for organizing every customer record through their effective tracking system while every interaction with the existing or potential customers, agents, and partners are stored in a contact base with the history of interactions established with contacts and everything in this perspective is beautifully managed.
The feature includes the standard ones (though excluding a few that you see in the above two software) like Role-Based User Access, Dedicated Document Library, Workflow Automation, Integrated Email, Capturing Leads from Web sites, API, Multi-Currency Support, Customized Reports and a busy User Forum.
Price: Bitrix is available in a wide range of prices and you can even avail it free. The highest package costs you $199 per month. But every type of subscription plans include tools for organizing, uploading, and sharing files with a file size starting from 5GB to unlimited online storage space.
Bpm'online Bpm'online comes as a cloud-based CRM software that clubs features of customer relationship management (CRM) with business process management (BPM). Thus, it stands out in the row as it comprises of all robust features that currently we expect from CRM software packages.
Starting from a Dedicated Document Library, it allows Role-Based User Access with a super smooth Workflow Automation Integrating their services with every prominent Email Provider. It has Multi-Currency and API Support, and it does Capture Relevant Leads from the well-known Web sites.
The users receive a well-customized Report along with the benefit of Email Tracking, Phone Support for Tax, 24-Hour Customer Support, and the mandatory User Forum to discuss the FAQ.
Price:The Price does sound expensive with a whopping $800 and for an extra 1 GB of storage space, you need to pay $13 per year.
Honestly speaking, the software does its job really well and seeing its price for the features it includes, it goes without saying that only big business houses can afford it at its current rate unless they issue something less pricey for the small business group.
Wrap UPSumming up, it is always better to go by the productivity, necessity and capacity of your organization before selecting any one of these CRM software products. As all of them give you a 30 days trial pack free, you can try them out one after another, and see which one suits best for you and then finalize on one.
Read more on CRM Software: What to Look For?