Google introduces AdSense Chat Support for selected publishers
Google has introduced chat support for selected group of AdSense publishers with effect from 27 May 2013. Learn more about this new support option from AdSense.
It has always been one of the biggest complaints from AdSense publishers that it was almost impossible to reach out to Google for any concerns regarding AdSense issues. The
offered by Google were limited to
. A limited number of high earning AdSense publishers had the option of contacting Google through email.
Google introduces Chat Support for AdSense
On 27 May 2013, Google introduced chat support for high earning AdSense publishers. As of now, this is a beta program and so Google has warned selected the publishers to expect changes to the program.
Here is the email from Google regarding this new option:
Google sent out the email to selected publishers on 1 June, even though the program was already live on 27 May 2013. During the initial offering the chat support is available only during select hours. For Indian publishers, it is available for just one hour, starting from 11AM, Monday through Friday.
Eligibility to get Chat Support
Google has not mentioned the criteria to become eligible for the chat support. However, after analyzing couple of different AdSense accounts, I have come to the conclusion that it is available only for AdSense accounts earning above US$10,000 per month. (Please correct me if I am wrong on this).
Also, Google has informed the selected publishers that they need to retain current level of AdSense revenue as well as a good account standing in order to remain eligible for chat support.
It is a good sign for AdSense publishers. Lack of options to get in touch with AdSense team was one of the biggest concerns for many AdSense publishers and Chat Support is a great relief for them. I hope Google will soon introduce a call center and phone based customer service too for established publishers. Phone based support through account managers is already available for the publishers who have account managers with Google AdSense.
How to contact Google AdSense through Chat Support
If you are eligible for
AdSense Chat Support
, you will see the additional option when you visit the "Contact Us" option in AdSense Help Center. Visit this link to check if your AdSense account is eligible:
. (When you visit this link, make sure you are logged in to your Google account, to which your AdSense account is associated.)
The support options displayed in the Contact Us page shows various options available to you. Many publishers who earn more than US$25 per week have the Email support option and higher earning publishers will have the Chat option.
AdSense Support Page
and see what are the options you have. What you think about the Chat support option introduced by Google? Share your feedback as a response below.
I haven't received the AdSense Pin yet. What to do next?
Adsense: understand & make money from Adsense
How to display more than 3 AdSense ad units in one page
Protect your AdSense account from abuse by allowing only trusted sites
What is the highest AdSense CPC?
How to request reissue of lost or returned AdSense cheque is returned
How to keep your Google AdSense Account in good standing
Google introduces Host Partner Limited AdSense Accounts
What is the difference between AdSense Management API and AdSense Host API
Google going live with Limited AdSense Accounts for Host Partner Sites
Read related articles:
Did you like this resource? Share it with your friends and show your love!
Tony John is a professional blogger from India, who started his first Weblog in 1998 at Tripod.com. Tony switched to blogging as a passion blended business in the year 2000 and currently operates several popular web properties including IndiaStudyChannel.com, Techulator.com, dotnetspider.com and many more.
804 articles authored by Tony John
Responses to "Google introduces AdSense Chat Support for selected publishers"
31 May 2013 Member Level:
I tried the link and it said I'm not eligible for direct chat or email consultation support.
But Thanks for the information Tony Sir.
31 May 2013 Member Level:
As of now, this option is available only for big publishers. If you don't belong to the $10K per month earning publishers, you may have to wait until you reach that level or until Google expand it to all publishers.
Notify me by email when others post comments to this article.
Do not include your name, "with regards" etc in the comment. Write detailed comment, relevant to the topic.
No HTML formatting and links to other web sites are allowed.
This is a strictly moderated site. Absolutely no spam allowed.
to fill automatically.
(Will not be published, but
to validate comment)
Type the numbers and letters shown on the left.
Sign up for our Newsletter!
Subscribe to RSS Feeds by Email
Last 7 Days