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Quick access pin issue with HDFC android application


Date: 06 Jun 2016   Posted By: sudarmani s     Group: Computers & Smart Devices    Category: Smartphones   

Hi members, hope you know the recent update of HDFC mobilebanking android application that has an additional way of logging in. We can create a 4 digit quick access PIN to login instead of giving our customer ID and password.

Now, the problem is, I registered for it from my Samsung Galaxy Pro. Now, I have changed my phone. So installed the HDFC application and tried to log in using the same Quick access pin. But it says I am not registered for Quick access. So I tried to register using my mobile number as usual. But it says, I have already registered with this mobile number with another device.

Now, I cannot register newly or login using already existing PIN. Can you help me with this?


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Author: Timmappa Kamat    07 Jun 2016      Member Level: Platinum     Points : 2  (Rs 2)    Voting Score: 0

It appears as if you have not deregistered your account from your previous device. You may have to deregister the old device.

If the issue does not get solved, please get in touch with the customer care centre of HDFC bank. You should get the link within the app.


Author: Mahesh    08 Jun 2016      Member Level: Diamond     Points : 2  (Rs 2)    Voting Score: 0

You can only solve this issue by taking this to the customer service. The reason being the device is registered to your phone which you can't use anymore. And new device may not be accepted unless you do this from customer care side from bank. Also if your bank has net-banking dashboard that allow de-registering your earlier phone then use that option. However most of the time this option is at administrative end. So you may not be able to use this.

Contact HDFC bank customer care. Or visit the nearest branch and ask them for help on this issue.





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