How to file a complaint on mobile networking operators?
Are you troubled with the mobile networking operators? And want to lodge a complaint against them? Ask our experts for the best possible solutions to this issue.
Members, hope you also might have experienced issues with mobile network operators like Airtel, Vodafone, etc. Recently, they have deducted Rs.99 from my main balance in my Vodafone number saying I have subscribed to some Fashion Portal service.
As soon as I received the confirmation message, I called the customer care and complained about this deduction. Then they told they would cancel the service and refund the money. But they told me to be careful next time.
Having no knowledge on how this happened, I asked them for info and they told that through browsing I have clicked on some paid service ads. Though I don't even remember seeing any ad or clicking any ad from any browser.
They are telling that they have no info on that. Now my question remains even if we click on some ads while browsing unknowingly, shouldn't they send an sms asking for confirmation whether I would like to subscribe to the service or not?
Not only through browsing, sometimes, while dialing some USSD code it will directly subscribe to some services without any prior notice. If I complain about such things to the customer care, they say that it was from my end that I have subscribed and they can't cancel or refund my money.
Is there a way to complain on these clever tricks and refund our money?