Two Months before, One of my friends bought me LG G4 for me from QRS, Pattom, Thiruvananthapuram. Very recently I came to know about the smart benefits I can avail with LG G4.
The benefits to avail are:
1. Free metallic cover within the box. (I got this)
2. Free One time screen replacement
3. Free Battery with cradle for charging
The one which I am looking to avail is the third one. This does not usually come inside the box, it is said that it will be given for free separately.
For this first I contacted the LG customer service and they told me to register my product. So I registered my product online, but I got no response from LG. After that I again contacted customer service, this time they told me to contact the dealer from where I bought the device.
But when I enquired about this offer with the dealer, they said it has to be done online and they have no offer for me from their side. But when I insisted, they told me that the offer was very recently given to the buyers and I purchased the product long before the offer really came into existence.
But this is not true according to the terms and conditions given in LG website. It is written that the offer is valid until November 30. So How shall I avail this offer. Kindly help me in this situation.