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How to recover my Yahoo Mail ID?

Date: 04 Jul 2014    Group: General Questions    Category: Other Questions   

I have forgotten my Yahoo ID password and I don't have the mobile number which I used for that account. Now whenever I am clicking Forgot password and entering my e-mail ID it is saying to send a text message to that number which I don't have anymore. I tried calling to the Customer care but failed to do so. In that case what are the other possible ways through which I can get my ID recovered?

Did you forget your password and lost access to your recovery email? Follow this thread to learn how to get back to your Yahoo account.

Author: Anwesha    09 Jul 2014      Member Level: Diamond     Points : 3  (Rs 3)    Voting Score: 2

You must have given some alternative email ID while signing for this one. Otherwise click on the "I can't access my account" option below the sign in field.
Then, select the "I have a problem with my password" option.
They will ask you answers to secret questions.
If you remember them and give the correct answers, they will give you the field to create a new password.

Author: Vikas Srivastava    10 Jul 2014      Member Level: Gold     Points : 1  (Rs 1)    Voting Score: 0

Can you provide me the link because whenever I am clicking on "I cant accaess", I am getting an option to give mobile number and I am not able to find out the secret question link or alternate mail.

Author: Anwesha    10 Jul 2014      Member Level: Diamond     Points : 2  (Rs 2)    Voting Score: 0

Hi Raj
First just go to the following link:
Don’t sign in. Just scroll down and you will find the ‘I can't access’ option.
Then choose “I have a problem with my password”.

Here is the link anyway

Author: Vikas Srivastava    10 Jul 2014      Member Level: Gold     Points : 2    Voting Score: 0

Hello Anwesha,
I think you didn't get what I am saying. I am not asking for this link. I could easily find this on Yahoo login page. But I am not able to find the page where I could answer my security question.

Author: Anwesha    11 Jul 2014      Member Level: Diamond     Points : 2  (Rs 2)    Voting Score: 0

Yeah. I wanted to give you that one, but that page won't appear unless you feed your email Id.

First you have to go to this page without logging in.
Choose the "I have a password problem" option.
A page will appear asking you to fill the field for the email id.
Once you do that, the security question page will appear.

As I don't know your email id, I couldn't provide you that link.

Author: Ravi    14 Jul 2014      Member Level: Bronze     Points : 3  (Rs 3)    Voting Score: 0

Dear friend,

If you have forgotten the password of your Yahoo Email Account, then you can get access to your account through your mobile number.

You mentioned that the mobile number which you have registered is no more with you. So, there is another option for you to get into your account.

Before login, you will see a link "I can't access my account" on You must click on it and then you can choose the option to reset your password.

You will also get security questions to open your Yahoo mail id that you entered while creating of your Yahoo account.

Author: Mukhtar    15 Jul 2014      Member Level: Gold     Points : 8  (Rs 8)    Voting Score: 0

There are two other possible ways to recover your Yahoo password other than the mobile SMS option.

1. Alternate Email Address
2. Security Question

Follow below steps to recover your lost password:

  • Go to and click on ‘I cannot access my account. Help ‘

  • Now you will come on a page with three options:
    I have a problem with my password.
    I forgot my Yahoo ID.
    I think my account may have been compromised.
    Select the first one and click on next as we are discussing here to recover password.

  • Now you need to enter your Yahoo id. Enter it and click on next.

  • Now you will be on the page with the password reset option.

    Send a text message to: +xxxxxxxxxxxx
    Send an email to
    Use my secret questions.

  • As you have no mobile number and want to go with security question select that option and click next.

  • Now you have to provide the correct security answer to obtain your password.

    Note: If you have not selected Security question at the time of creating account that security answer option will not be seen. This happens if your account is too old.

    Author: Vikas Srivastava    17 Jul 2014      Member Level: Gold     Points : 0    Voting Score: 0

    Thank you members for your help. I think it's time to lock this thread.

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